Operations & Customer Care Supervisor

$100-120k base
Amazing team and culture
Work with innovative devices in molecular biology
The Company
My client is a privately owned Australian enterprise focusing on the distribution and assistance of Clinical Diagnostics, Molecular Diagnostics, Point of Care, and Research solutions within the Australian and New Zealand regions. Their achievements are attributed to their adept comprehension of customer requirements and collaborations with forward-thinking and dependable international partners.
The Role
Oversee inwards and outwards goods functions in line with company procedures
Provide support and back-up across the full department of operations and Customer Care.
Must have an understanding of all processes from start to finish.
Provide back-up in processing of incoming and outgoing goods
Maintain the company ERP software with current internal and external customer information.
Ensure the processes for special requests, standing orders, special prices, replacement goods and other non-standard procedures are functional and efficient
Receive and handle customer enquiries and complaints
Process all Field Service Reports and associated paperwork
Ensure all Customer Care team members are trained and proficient in their roles and work collaboratively
Support the financial controller in the accounts receivable functions
Oversee and negotiate pricing with freight forwarders and couriers
Ensure currency of MSDS for goods kept in the Warehouse
Attend training sessions, trade shows and other company business that may require evening/weekend attendance
Follow all necessary instructions to enable the Quality Assurance Program
Identify and record any non-conformance
Recommend action to prevent the occurrence of non-conformance
Advise the Quality Assurance Manager of any issues regarding Quality
QUALIFICATIONS & REQUIREMENTS
Sound computer skills in CRM and Microsoft Office Software
5+ years office support experience
Skills in accounts receivable and accounts reconciliation
High degree of organisational abilities
High level of empathy
Detail and action oriented
If you would like more information on this role, please contact Eva Kelly on 0481 167 596 for a confidential discussion.
If you wish to apply via email please submit your resume to evak@austcorpexecutive.com.au
AustCorp Executive has been providing Technical Recruitment services to the MedTech industry for almost 20 years in Australia and New Zealand. With offices across Australia and Singapore we have a network of exceptional talent that is second to none. To find out more information about AustCorp and our services please visit the website https://www.austcorpexecutive.com.au/ to find out more