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Form of workStoddart Group are a leading supplier and installer of products to the residential building industry. A leader in what we do, Stoddart are the often unseen but ever-present backbone of the construction of a new home. This role is part of our Residential Building Products division and works closely with our amazing builders to ensure we’re an efficient and valuable part of their build.
The Operations Manager is responsible for operational administration across the building product divisions, including cladding, steel frames, internal linings and garage doors. The role will ensure all work is conducted in line with Stoddart Group’s values and expectations, with a strong focus on quality, safety and customer satisfaction. The Operations Manager will lead the operational administration team effectively to support site teams, subcontractors, and customers. The team consists of two team leaders, who will report directly to this role, and who supervise a range of administrative staff for each business division. The role will be based at our Darra, QLD branch.
Duties of the role include (but certainly are not limited to):
- Manage the day-to-day functions of the operational administration team.
- Lead, motivate and mentor to foster team dynamics, and drive superior work outcomes.
- Ensure staff are skilled in their roles, and work with staff to develop training plans for continuous improvement and cross-skilling.
- Monitor and maintain appropriate staffing levels and lead development of succession plans for the team.
- Develop working relationships with internal and external stakeholders.
- Develop and maintain quality control standards across all aspects of the administration of the business.
- Identify and implement systems and processes to improve operational efficiency.
- Assist the State Manager in the effective and efficient functioning of the business units as required.
- Maintain customer relationships, including addressing issues to ensure customer satisfaction and retention.
- Adopt, support and implement safety first culture and quality performance when dealing with subcontractors.
Ideal Candidate qualities:
- Demonstrated ability to effectively lead and manage a team and create a positive team culture.
- Strong written and verbal communication skills, including the ability to negotiate.
- A fast learner with the ability to identify and implement efficiency measures.
- Ability to engage effectively with customers and subcontractors.
- Proficiency in technology and computer systems, including the ability to present data.
- Ability to engage and influence stakeholders across multiple business divisions and locations.
- Experience in evaluating and reporting on areas of business improvements with the ability to make suitable changes where required.
What's on Offer:
- A chance to take ownership and bring your enthusiasm to grow the role.
- Ongoing support from a dedicated team committed to achieving the business’ growth goals.
- Access to an Employee Assistance Program and an Employee Benefits platform with discounts on various services
- Inclusive and supportive workplace environment that values diversity.
- Dynamic team culture where you can contribute to delivering great results for our customers
- Employee benefits platform with discounts on restaurants, electronics, gym memberships and more!
- Employee Assistance Program for all staff and immediate family members
If you have the relevant skills, experience, enthusiasm, and a demonstrated track record of success in similar or related roles, then you are invited to forward your application by clicking the 'Apply Now' button.
