OPERATIONS MANAGER - SYDNEY - NDIS

Position Title: Operations Manager

Company: Top Disability Care Australia (TDCA)

Location: Sydney, Australia

Position Type: Full-time

TDCA  is searching for an Operations Manager to come and assist in improving and streamlining processes and procedures. This is a newly created role including management responsibilities, as well as contributing to the continuous improvement of the business while adhering to government regulations, policies and guidelines.

What's in it for you?

• Flexible/hybrid working arrangements
• Recognition for hard work
• A dynamic role - lots to learn!
• Work in a family run company with great values
• A rewarding role with a company that gives back
• Central home locations in the Inner West

Key Responsibilities:

• Operational Oversight: Manage daily operations of TDCA, including direct oversight of TDCA group homes, to ensure efficient and effective service delivery.
• Staff Recruitment: Lead recruitment processes, ensuring the attraction and retention of high-caliber staff to fulfill organizational needs and objectives.
• Staff Coordination: Work closely with the staff in managing the rosters of care for each TDCA home.
• Performance management of staff members.
• Stakeholder Management: Build and maintain strong relationships with all stakeholders, including clients, families, community partners, and regulatory bodies.
• Business Development: Assist in identifying and developing business opportunities, forming strategic partnerships to win new business and expand the organization’s reach.
• Financial Coordination: Work closely with the accounts department to manage budgets, ensure financial sustainability, and achieve business goals.
• Compliance Assurance: Ensure all operations are compliant with NDIS standards and regulations, implementing policies and procedures to maintain high levels of compliance.
• After-Hours Support: Provide flexible support to address urgent operational issues or emergencies outside of regular business hours.

Qualifications:

• Must have prior experience in operational management within the care sector, preferably NDIS, and with knowledge of NDIS group homes.
• Strong leadership skills with the ability to manage and motivate teams.
• Organisational skills and the ability to meet deadlines
• Excellent stakeholder management and relationship-building skills.
• Business acumen with experience in business development and financial management.
• In-depth knowledge of NDIS compliance and regulatory requirements.
• Ensuring record-keeping, bookkeeping and accounting procedures are followed
• Ability to work flexibly and respond to after-hours emergencies as needed.

Interested candidates are invited to submit a resume and cover letter detailing their experience and suitability for the role. 

*You will only be contacted if you are shortlisted and meet the above requirements.