Operations Support Assistant

Happy Haven OSHC offers an exciting opportunity for a vibrant and motivated Operations Support Assistant!

• The job is available part-time, as a job share or full-time
• Immediate Start

Company Overview:

Happy Haven Out of School Hours Care (OSHC) is the largest South Australian privately owned and operated provider of OSHC services. Committed to providing quality care for children outside of school hours, Happy Haven OSHC focuses on creating engaging environments that foster growth and development. We are currently seeking an ambitious individual to join our team as an Operations Support Assistant.

Position Summary:

The Operations Support Assistant plays a pivotal role in streamlining operations and providing comprehensive support to both staff and families within Happy Haven OSHC. This role will be focusing on roster management, family support, and administrative tasks to ensure smooth operations and exceptional service delivery. 

 Key Responsibilities:

• Maintain rosters for all services, ensuring sufficient staff coverage and compliance with ratio requirements
• Support in roster completion and communicate effectively with Happy Haven staff members
• Respond promptly to calls and emails regarding rostering and family support
• Maintain accurate employee and family records while upholding strict confidentiality standards
• Assist families with enrolment, booking, and payment queries in a sensitive and professional manner
• Provide timely and compassionate support to families and stakeholders, addressing concerns and resolving conflicts as needed
• Contribute to the development and review of policies, procedures, and SOPs to enhance operational efficiency and compliance
• Actively seek improvement opportunities and support team members as directed by senior leadership

What You Need:

• Effective verbal and written communication skills
• Excellent problem-solving and time management abilities
• Proficiency in computer software packages and keyboard skills
• Attention to detail and adherence to administrative procedures
• Ability to work both independently and collaboratively in a team environment
• Knowledge of relevant state and federal government legal compliance requirements relating to the Child Care Subsidy, Additional Child Care Subsidy, and any other fee assistance measures available to users of OSHC
• Knowledge of OSHC National Quality Framework and Children’s Services Award 2010
• Experience in roster creation and maintenance
• Qualification in Business Administration or other related field (desire)
• Hold or willing to obtain a valid Working with Children Check (required)
• Hold or be willing to obtain Responding to Risks of Harm, Abuse and Neglect (RHHAN-EC) certificate (required)

Why Happy Haven OSHC?

• Exciting fast-growing company
• Work alongside an experienced and highly supportive team who enjoy sharing knowledge and ideas
• A company that cares deeply about creating a positive impact and providing outstanding OSHC programs     
• A business that embraces the use of technology
• A highly collaborative team environment
• Opportunities to learn and grow
• Possibility of having flexible working arrangements

Application Process:

If you're interested and would like to apply, visit our website in the career section and let us know more about you. 

Apply Here: https://www.happyhaven.sa.edu.au/applynow

Application deadline: 12 May 2024 

*Please note that the application may close earlier if a suitable candidate is found before the deadline. We encourage early submission to ensure consideration for this position.