AddressOur client are looking for a motivated and engaged individual who will bring their experience and enthusiasm to a busy and collaborative environment. Working in a fast paced and busy team, you will have your finger on the pulse and utilise your experience across service coordination and operations in a product related role.
Client Details
We are delighted to partner with our client who are a leader in their field and have been protecting people and assets worldwide for 200 years. A global solutions provider, they work to make the world a safer place by providing end-to-end service to ensure customer's peace of mind. Offering high quality service, and innovative, technology-enabled solutions for business and home - from design and installation to service and monitoring.
Description
Working in a small team, as Operations Support / Service Coordinator, duties will include:
- Directly coordinating and planning the daily activities and work of all Field Service Technicians
- Scheduling daily and in advance all work to technicians and or additional equipment for reactive and planned calls to ensure first time fix [right tech/skill/right site/right tools, in accordance with legislated tolerances, SLA's & KPI's.
- Adhering to national standard processes for daily activities including inbound/outbound calls/emails, customer retention, customer disputes, scheduling, invoicing, purchasing, portal management, call logging and contract data management/integrity.
- Assessing and solving problems
- Provide support to colleagues and work collaboratively with all stakeholders to improve and enhance activities as customer and business requirements change.
- Proactive updates to customers on service work, including situations where system faults/maintenance require notification to a customer, parts required, quote required and or technician delayed.
- Review/Action incoming email correspondence, and or appropriate managed inbox
- Update/Upload data to client portals.
Profile
To be considered for this opportunity, you will meet the following criteria:
- Experience in scheduling/customer service (mandatory)
- Exposure to working in shift rotations and environments (preferred)
- Experience with information knowledge systems
- Knowledge of Pronto /ERP ▪ Call Centre Activity ▪ FX Service Centre ▪ MS Office/CRM/Dynamics advantageous
- A team player and problem solver
- Be available 5 days per week in office
Job Offer
If you would like to be considered for this opportunity and feel you meet the requirements, please APPLY NOW.
Alternatively, please send through your CV to **********@adecco.com.au
