Orthodontic Dental Assistant / Treatment Co-Ordinator

We are seeking a dynamic and dedicated ORTHODONTIC DENTAL ASSISTANT/TREATMENT CO-ORDINATOR to join our rapidly growing, state-of-the-art, specialist orthodontic practice in Essendon. 

What we are looking for is someone who embodies our values, is a team player and is passionate about delivering fantastic customer service.

The role will include the following responsibilities:

• To provide our patients and their families with warm, friendly, and professional customer service.
• Working with both the clinical team and patients to schedule and confirm appointments using our orthodontic software Orthotrac.
• Liaising with patients and practitioners
• Data entry, reporting and general administrative tasks as required.
• Problem solving- Handling patient issues.
• Providing information and education to patients regarding treatment
• Discussing fees and payment plans
• Letter writing
• Providing chairside assistance to our specialist orthodontists and hygienists
• Sterilising and maintaining equipment, ensuring that the highest standards of infection control are performed at all times
• General cleaning and re-stocking duties
• Clinical photography and intra-oral scanning
• Greeting patients
• Reception duties as needed
• Assisting with incoming and outgoing correspondence
• Processing payments and invoicing

The ideal candidate will demonstrate the following skills and attributes:

• A caring, friendly, and positive personality
• A high level of initiative and motivation
• Ability to work under pressure
• Well presented, with a warm and mature nature
• Have excellent written and verbal communication skills
• Willingness to develop new skills and support others
• Outstanding customer service skills
• Willingness to work well within a team environment
• Enjoy working in a fast-paced environment
• Ability to pay close attention to detail
• Willingness to go above and beyond to create a positive patient experience

 The finer details:

• Ideally looking for FULL TIME- but for the right candidate we can negotiate number of days! 
• There are NO late nights and NO weekend work
• WE WILL PROVIDE COMPREHENSIVE ON THE JOB TRAINING SO EXPERIENCE IN ORTHODONTICS, WHILE PREFERRED, IS NOT ESSENTIAL. 

If you would like to be considered for this opportunity, please submit your cover letter and CV for consideration.

 Please Note: This position is not suited for dentists or applicants without a valid Australian Work Visa