- Multiple exciting roles! - Commencing Wednesday 19th June
- Full-Time, Monday - Friday, enjoy your weekends to yourself!
- 2 week's leave End of Year Shut Down Period
- Work from our Brisbane or Melbourne office & from the comfort of your own home!
Suncorp are looking for passionate individuals to join our Outbound Insurance team to provide exceptional customer service whilst educating and finding solutions for our customers.This role is permanent full time, Monday to Friday, 9am to 5pm.Please note this role includes 7.5 weeks full time onsite training at either our Brisbane or Melbourne office.
The RoleThe Suncorp Group is backed with some of the most trusted names within the Australian Insurance industry, which are well known and loved by Australians for over 100 years. Our purpose is to build futures and protect what matters.Right now, our Brisbane and Melbourne offices are looking for new outbound superstars to proactively contact existing AAMI, Suncorp & GIO customers. By listening, and asking the right questions, you will provide education and present customers with available options and solutions for their insurance needs. If you think you are up to the task to make the complex, simple and ensuring customers insurances are up to date, please read on!
What you'll doMaking outbound calls to our existing customers you will:
- Deliver seamless customer experiences through providing education and efficient outcomes.
- Demonstrate the ability to listen, build trust and exceed customers' expectations and improve customer outcomes.
- Contribute to a team culture that is balanced across people, customer, risk, and performance.
- Contact existing customers with service-related enquiries, not cold calling, or sales enquiries.
What you'll bringTo be successful you will need:
- Ability to problem solve and make the complex simple for customers.
- Passion for delivering exceptional customer service.
- Demonstrate strong technical skills, navigating multiple systems.
- Motivated by meeting and exceeding goals.
- A team player who can engage virtually and face to face.
- Open mindset with a willingness to learn and ability to adapt to change.
- Ability to develop knowledge and generate ideas through innovative thinking.
What's we can offer you
- $61,262 base salary (FT 37.5hrs) + 11% super + penalties on eligible shifts + performance-based incentives
- Work in our Brisbane or Melbourne office as well as from the comfort of your own home.
- A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave.
- Great company discounts and benefits - 25% off insurance products & staff banking offers.
- Extensive reward and recognition programs.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Find our full list of benefits here -
Training PeriodIf successful, we are offering 7.5 weeks full time, paid training (Monday - Friday from 8.30am until 4.30pm), commencing on the Wednesday 19th June. This training will be held onsite at our Brisbane or Melbourne office.Work from home requirementsAs this role will be a combination of compulsory onsite attendance and work from home you will need to be set up accordingly. To successfully work from home, you will require the following.
- Home phone line or VOIP connection
- Internet connection
- You will be provided with a company issued Laptop which can plug into the facilities in the office, or to use when working from home.
- For work from home purposes, you will also need a keyboard, mouse, and computer screen at home, combined with the required cables and/or dock to connect to the laptop.
- Ergonomic set up with desk and chair in a quiet, private space.
Chase the sun, apply online today!At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.
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