AddressPart Time Member Service Officer – Blackheath
Family First Bank
Family First Bank is a growing member owned financial institution based in the Lower Blue Mountains and Central West Region of NSW. With its roots in ‘mutuality’, Family First has provided ‘caring local banking’ for over 50 years to a varied membership. Our Vision is to ethically and sustainably help our members achieve their family’s financial goals.
We pride ourselves on our loyal, knowledgeable and experienced staff, who make up Family First’s culture that fosters teamwork, development and work/life balance.
About the Role
We are seeking to fill a Member Service Officer position to work at our Blackheath branch. A Member Service Officer is the initial point of contact that our members and customers have with Family First, whether it be in person, over the phone or responding to online enquiries.
This position provides superior customer service to our valuable members, and responds to all member queries regarding accounts, products and services in a timely and professional manner. It is essential for the Member Service Officer to maintain sound, current knowledge of all Family First products and services, so as to identify opportunities to offer members products that would suit their financial objectives.
What we are looking for:
- Experience in a customer service role, including identifying customer needs and helping customers to choose suitable products
- Strong cash handling skills
- Ability to accurately process transactions with attention to detail
- Familiar with the secure use of online and mobile banking services
- Excellent listening and communication skills
- Fluent in Microsoft Office, Word and Excel
- Ability to investigate discrepancies and problem solve
- Good time management skills
- A team player who also shows initiative
- An interest in helping to build on Family First Bank’s brand within the community
Tier II accreditation and previous experience in a financial institution will be looked upon favourably. Initial training is provided which will ensure you are progressing towards being competent as a Member Service Officer, with feedback along the way to help you be successful in the position.
If you are looking to make a start in banking or to return to the workforce, then this position could be for you. If you are patient with people and like providing friendly, individualised service in a welcoming, professional team environment, then this position would suit you.
This is a Part Time position. The hours are 9.45am to 3.15pm Monday through Friday, with a 30 minute lunch break each day (25.0 hours per week).
For more information on Family First, please visit our website at www.familyfirst.com.au.
To enquire about this position, please contact Andrea Sjovall on ********@familyfirst.com.au.
Applications will be accepted before 5pm on Friday 17 May 2024. Please apply via SEEK and include a cover letter that explains your experience or interest in this position.
