Member Service Officer

About the role

We are seeking a dynamic and motivated Member Service Officer to work in our Grafton Branch. This is a Part time position, working Monday to Friday 10.30am – 2.30pm. With a 1-week compulsory induction at a fulltime capacity in Newcastle.

Our Member Service Officers are highly respected and valued. Their commitment and passion has made a huge contribution to the success of Newcastle Permanent. We are seeking individuals who share the same passion and will be just as committed to delivering the outstanding customer service for our customers.

What will your key responsibilities include?

• Act as first point of contact, positively interacting with customers and building strong personal relationships.
• Identifying customer needs and offering appropriate solutions with our comprehensive range of products and services.
• Strive towards achieving personal targets.
• Work collaboratively to contribute to team and corporate performance expectations.

What are we looking for?

• Previous retail customer service experience, ideally from banking, retail or hospitality.  
• Strong cash handling skills with an eye for detail and accuracy.
• Friendly and engaging approach to customers to be able to quickly identify customer needs and promote appropriate products and services.
• Proficient computer skills, and the ability to learn new systems.
• Positive attitude, with the ability to respond well within fast paced environment.
• Being able to adapt, with a willingness to embrace ever present change.
• Ability to work in a small team, while always encouraging those around you.

About us

We’re Newcastle Permanent, part of NGM Group, and we’ve been helping customers achieve their financial goals for generations. Our organisation was built by people looking for an alternative to the major banks. As a customer-owned bank, we put our customers first. No shareholders means no compromise. Just great rates, outstanding service and real commitment to the community.

What can you expect from us?

As part of the NGM Group, employees can take advantage of the following work perks:

Health and wellbeing; Fitness passport, corporate health insurance and annual flu vaccination.

Lifestyle and giving back; Hotel discounts, 14 weeks paid parental leave, two community volunteers days and three recreational leave days per year.

Professional advancement; recognition programs and employee referral program.