AddressAbout Us: At Ascot Optical, we believe in delivering exceptional service and creating unforgettable experiences for our customers. We pride ourselves on offering exceptional eye care and high-quality eyewear to our valued customers. Our team is dedicated, passionate, and always strives for excellence. If you’re looking to join a dynamic company where your contributions truly matter, we want to hear from you!
Position Overview: We are seeking a highly motivated and personable Receptionist/Retail Assistant to join our team. The ideal candidate will be the face of our company, providing outstanding customer service, handling front desk responsibilities, and supporting our retail operations. This role is perfect for someone who is enthusiastic, organised, and loves interacting with people.
Key Responsibilities:
- Greet and welcome customers with a warm and friendly demeanor.
- Assist customers in selecting suitable eyewear based on their prescription, lifestyle, and personal style.
- Handle incoming calls, emails, and inquiries efficiently and professionally.
- Assist customers with product inquiries and purchases in our retail area.
- Maintain a clean, organised, and inviting front desk and retail environment.
- Process transactions accurately and handle cash and credit card payments.
- Manage appointment scheduling.
- Maintain and update customer records in our database.
- Support the team with various administrative tasks as required.
- Stay updated with the latest eyewear trends and product knowledge.
- Collaborate with optometrists to ensure seamless patient care and follow-up.
Qualifications:
- Previous experience in a receptionist or retail role preferred.
- Exceptional customer service and communication skills.
- Strong organisational skills with the ability to multitask effectively.
- Proficient in using office and retail software (e.g., MS Office).
- Ability to handle transactions with accuracy and attention to detail.
- Friendly, approachable, and professional attitude.
Why Join Us?
- We are committed to creating a supportive and dynamic work environment where every team member feels valued and empowered.
- Ongoing training and development opportunities.
- Enjoy exclusive discounts on our amazing products and services as a valued member of our team.
- Work in a fast-paced, innovative environment where your ideas and contributions are encouraged and valued. We are always looking for ways to improve and grow, and we believe that every team member plays a crucial role in our success.
- Work-Life balance, we understand the importance of maintaining a healthy work-life balance and strive to offer flexible scheduling and a supportive environment to help you manage both your professional and personal life.
How to Apply: If you are ready to become a part of our vibrant team and make a difference, please send your resume and a cover letter outlining your experience and why you would be a great fit for this role.
