AddressOur team members are the heartbeat of our business and are dedicated to making every moment special for our customers.
Our team members’ performance will be assessed by achievement of sales and service targets, shrinkage results, average sales/multi sale metrics and customer capture/VIP relationships.
Our team members are:
1. Passionate about our brand and their customers’ experiences
2. Relationship builders and excellent communicators
3. Goal oriented and team minded
4. Knowledgeable and naturally curious
5. Solutions focussed and proactive
Our team members will:
• Keep their customer front of mind and look to elevate their experiences with our brand wherever possible
• Build new and deepen existing customer/client relationships by offering personalised service and genuine care
• Act as MANNING CARTELL brand ambassadors in all areas with professionalism and poise
• Maintain awareness and understanding of our business’s purpose, vision and direction and strive to support these initiatives
• Support and share knowledge and expertise with other team members
• Demonstrate initiative and drive when looking to achieve or exceed business targets
• Accurately and efficiently complete all store operations tasks and administration
• Maintain brand standards with visual display, cleanliness and personal grooming
• Understand and adhere to all relevant policies and procedures
Position Responsibilities
20 - 25 hours per week
Sales:
• Achieve or exceed set sales or performance budgets – individual or boutique
• Awareness of boutique budgets and current performance to target for day/week/month
• Awareness of category budgets, average sales and multi sales results to capitalise on every opportunity
• Use selling skills and service techniques to maximise sales and uptake of services in store
• Active recruitment of customers to join the MC customer database
Customer Experience:
• Employ VIP customer service principles, build long term relationships with customers, and drive customer conversion rates
• Draw upon styling proficiency and expertise to offer customers a complete in store experience
• Employ superior fitting room service techniques
• Drive own product knowledge and expertise by actively seeking experience with new release, best-selling or event driven merchandise
• Share insight, expertise and tips and tricks with customers and team members collaboratively
Store Operations:
• Ensure compliance to all inventory and stock management procedures and processes to minimise risk and loss to the business
Visual Merchandising:
• Maintain boutique visual merchandising standards set by MANNING CARTELL at all times
• Assist with the preparation and execution of VM and housekeeping directives when required
• Represent the MANNING CARTELL image by always adhering to all personal styling and grooming policies
• Comply with all MANNING CARTELL policies and procedures
• Attend training sessions/meetings organised by the MANNING CARTELL Head Office
Why work for us?
• Work for an Australian family-owned business
• Generous staff discount and incentives
• Amazing company culture
• Career growth and development opportunities
