AddressAbout the business
Kenway & Clark is a progressive locally-owned farm machinery business with locations across NSW and Southern Queensland. Kenway and Clark is committed to fostering a positive and rewarding work environment for our employees. We are passionate about our work and are committed to our people and making a positive impact in the communities we serve.
As our business continues to expand we are looking for energetic and aspirational people to join and enhance our company culture and values.
With over 60 years of industry experience and product knowledge, Kenway & Clark are proud to sell quality products and provide a reliable aftersales service on our customer’s farm machinery and equipment. To see that this level of service continues we are seeking a reliable and committed Parts Interpreter, with experience or willing to learn.
About the role
In this customer-facing role, you will be responsible for:
- accurately identifying the parts needed for repairs and maintenance of agricultural machinery and equipment for customers, over the counter or the phone.
- accurately identifying agricultural machinery and equipment parts required by our mechanics to carry our service and repair on customer's machinery and equipment.
- using catalogs, databases, and technical knowledge to correctly identify the specific parts or components, often by cross-referencing part numbers, descriptions, and specifications provided by the customer.
- sourcing the parts needed either from our inventory or from our suppliers.
- contacting multiple suppliers to check on availability and delivery times to ensure the most cost-effective and timely solution.
- processing orders accurately and efficiently, including creating purchase orders, checking part numbers and quantities needed.
- providing technical assistance to customers and internal staff regarding part specifications, compatibility and troubleshooting common issues.
- maintaining strong relationships with customers by providing excellent service, promptly addressing inquiries and concerns, and ensuring timely delivery of parts orders.
- assisting with inventory management, including stocktaking and keeping the showroom fully stocked and presentable.
This full-time position is 38 hours per week, Monday to Friday. Once fully comfortable with the role, overtime on a shared roster for Saturday mornings and performing after-hours call outs will be a requirement of the job. Typically, this will be once a month when shared amongst the team. Applicants will be required to reside within approx. 10 – 20 km radius of the dealership to respond to after-hours call outs within a reasonable timeframe.
About you
The ideal candidate will bring:
- experience in interpreting and identifying parts, or a strong willingness to learn
- exceptional active listening skills
- a strong attention to detail
- strong customer service skills
- excellent communication skills
- the ability to work collaboratively with other team members
A current drivers licence is a must. It would be an advantage to hold a licence to operate a forklift.
About the salary & benefits
The successful applicant will be offered:
- a competitive above award hourly rate of pay based on skills and experience
- penalty rates for overtime
- allowances for being on call and for call-outs
- years of service and milestone rewards
- relocation assistance
If you are proactive, motivated and looking for a challenging and rewarding career in the automotive industry, we encourage you to apply for this exciting opportunity.
For a confidential chat or enquiry about this role, please call our HR Manager on (02)6750-8*** during business hours or email **@kenwayandclark.com.au
We wish to advise this position is open to persons who have a right to work in Australia only.
