AddressABOUT VITURA HEALTH LIMITED
Vitura Health Limited is at the forefront of Australia’s therapeutic medicine sector, pioneering digital healthcare solutions that seamlessly connect patients and providers. With a strategic portfolio of brands including Doctors on Demand, Canview, CDA Clinics, Cannadoc, Burleigh Heads Cannabis, Adaya, and Cortexa, Vitura is revolutionising healthcare with its innovative ecosystem that seamlessly integrates cutting-edge technology, patient-centric care, and collaborative partnerships.
Our network delivers seamless healthcare management, patient treatment pathways, distribution solutions, prescribing software, education, and streamlined pharmacy ordering. Vitura stands proudly as an ASX-listed company, reflecting our commitment to transparency and accountability in our operations.
As we continue to forge the path for emerging therapeutics and reshape the healthcare landscape, we are actively looking to expand our dynamic team. Join us on a transformative journey to sculpt a brighter, healthier tomorrow.
BENEFITS
Gold Coast Living: Experience the Gold Coast lifestyle, with our HQ just 10 minutes from stunning surf breaks. Enjoy local cafes & restaurants just a short walk from the office.
State of the Art Surroundings: Make the most of our natural light-filled office space, fully equipped with staff chill-out zones, soundproof focus pods, lush greenery, indoor and outdoor lunchrooms, all-you-can-drink coffee, and a lending library.
Elevate Your Wellness: Vitura offers a range of initiatives to be your best self at work, including discounted gym memberships, complimentary telehealth appointments for you and your family members, free counselling, and more.
Celebrating Milestones Together: Feel valued and appreciated with our Employee Anniversary Recognition Program, acknowledging your dedication and commitment to our team's success. Join us for monthly all-staff birthday bashes, vibrant awareness day morning teas, exciting fundraising events, and happy hour Fridays!
ABOUT ROLE SUMMARY
As a member of the front-facing customer support and administration team, this role represents our company for many of our customers and therefore performs the vital function of maintaining our brand’s high level of service, quality, and professionalism. An understanding of our products and services as well as general industry compliance knowledge is necessary. Also essential are high-level communication skills to manage customer expectations, handle complaints and returns with ease, and ensure our customers regard our company as highly as we do.
DIVISION / DEPARTMENT
The Patient Care Team (PCT) is responsible for all patient and lead enquiries. This includes assisting new enquirers with their eligibility requirements to become patients and booking appointments and follow-ups. The department is run by the PCT Administration Manager with support from Team Leaders.
ABOUT YOU
- Minimum of two years experience in a similar role.
- Tech savvy with advanced computer processing skills including Microsoft Suite.
- Ability to prioritise and work at pace, rolling your sleeves and contributing to the business to achieve the best possible outcome.
- Demonstrated ability to meet tight deadlines and manage competing priorities.
- You'll possess excellent written and verbal communication skills and the ability to influence and negotiate outcomes where required, including experience writing protocols and policies.
- Exceptional ability to develop and form genuine relationships with a variety of internal and external stakeholders.
- Kind and compassionate with a firm but fair approach.
- A good sense of humour and can bring an element of fun to the role.
- Excellent critical thinking skills.
- You will lead by example.
Highly regarded:
- Relevant tertiary qualification.
- An understanding of medical terminology.
- Proven experience with supervising a team within a health setting.
- Proven experience with overseeing Patient Care in a practice administrative setting.
- Previous database experience and experience using Zoho and RingCentral.
Other items required:
- Australian working rights for at least 3 years.
- Clean criminal record – National Police Check requirement.
Please apply now with your resume and cover letter outlining your suitability for the role.
