Patient Care Team Lead

Montu

To improve the lives of millions of people through medical alternative therapies.

Montu is a leading medical cannabis company with operations in Asia-Pacific and Europe. Montu has built an integrated cannabis ecosystem, which streamlines the experience for patients end-to-end, and sets new standards in cannabis care. The company is committed to improve the lives of millions of patients.

Company Description Montu is Australia’s largest medical cannabis company. With operations in Australia and Europe, we take a technology-first approach to improving the medical cannabis patient experience – whether it’s by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply chain management tools. Montu operates a fully integrated, end-to-end ecosystem of healthcare companies that touches every part of the medical cannabis experience, from Patient Care to pharmacy dispensing, clinical education, product development, wholesale distribution and more.  Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running – with revenue growth of over 26,000% and 9,000% – Montu is now the largest business of its kind outside North America. This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane.  Job Description The Patient Care Team Lead - EN oversees the day-to-day management of Patient Care Specialists across Australia, ensuring efficient clinic operations and providing clinical support. Key responsibilities include leading and mentoring staff, supporting clinic operations, conducting performance reviews, and contributing to workforce planning and recruitment. Key Responsibilities:

• Lead day-to-day operations and manage a team of Enrolled Nurses, ensuring efficient clinic operations and high service levels.
• Collaborate with the clinical education team to develop learning plans, extend staff training, and conduct performance reviews.
• Assist with workforce planning and recruitment, including interviewing and hiring in collaboration with the Head of Operations and Talent Acquisition team as needed
• Ensure accurate and up-to-date scheduling for Patient Care Specialists to support clinic operational needs.
• Provide leadership and support to staff, promoting their professional development and ensuring compliance with company policies and standards.
• Set and monitor team OKRs and KPIs, utilizing data to identify and implement improvements in patient satisfaction and service efficiency.
• Document and manage incidents, risks, and staff-related issues, ensuring timely escalation and resolution as necessary.
• Participate in the planning, development and maintenance of organisational systems, governance structures and quality and safety improvement activities

Qualifications We seek an experienced Registered Nurse with, strong leadership abilities, and a commitment to continuous improvement and healthcare standards. The ideal candidate excels in coaching and mentoring teams, demonstrates clinical competency in chronic disease management, and possesses exceptional communication and time management skills. Experience in effective preceptorship and fostering a collaborative, positive workplace culture is essential. Qualifications and Experience:

• Registered Nurse with 5+ years of post-graduate experience.
• Previous Team Leader experience will be highly regarded.
• Strong understanding of the Primary Healthcare Standards and all relevant legislation and regulations
• Demonstrated clinical competency in chronic disease management and assessment
• Ability to lead and motivate a team
• High degree of self-management; demonstrating fairness, integrity and accountability consistent with Montu values

  Additional Information You’ll be joining a highly motivated, agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hyper-growth phase. We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers. Other benefits include:

• Unlimited access to the SAGED and Greenhouse learning platforms.
• Discounts with over 450 retailers through the Merit Reward and Recognition platform.
• Full time, work-from-home role.
• Access to co-working spaces in Sydney, Melbourne and Brisbane. 
• Mental health support through our wellbeing platform, Unmind
• Being part of one of the fastest-growing industries in Australia while improving the lives of hundreds of thousands of patients.

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  Customer Advocacy and Feedback

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

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  Adoption and Success Management

  Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

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  Relationship Building

  Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.

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  Collaboration

  Works with others by being open, clear in communication and listening to achieve goals

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  Learning agility

  Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities

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  Problem solving

  Identifies problems and develops logical solutions that address the problems