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SalaryEmployment Type: Permanent Full Time, 38 hours per week
Location: Fairfield Hospital
Position Classification: Administration Officer Level 5
Remuneration: $73,551.21 - $75,219.36 per annum
Requisition ID: REQ461967
Application Close Date: 04/02/2024
Interview Date Range: 07/02/2024 – 14/02/2024
Contact Details: Ali Razaee – (02) 9616 8148|
About the Opportunity
The role of the Patient Experience Officer will be one that is customer focused and passionate about delivering a great customer experience every day.
This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff.
The focus of the role is improving the experience for patients located in the waiting room of the Emergency Department.
The role will oversee the coordination of patient and carer communication in the emergency department waiting room.
Where You'll Be Working
Fairfield hospital is located in one of NSW’s largest LGA’s and is a hub of diverse cultures, ethnicities and socioeconomic backgrounds.
This brings a range of experiences to hospital employees and provides varied learning and development experiences for all levels of Medical, Clinical, administrative and support roles.
Fairfield Hospital provides a chance to work closely with patients and the community whist providing a strong learning environment and exposure to a variety of disciplines and specialties.
The team at Fairfield Hospital is supportive and encouraging, with the senior members of the hospital always looking for ways to enrich the experience of the team.
The hospital sits close to public transport (T-Way), Public Schools, a major shopping centre and has an onsite cafeteria.
How to Apply
To be considered for this position, please ensure you address the selection criteria as thoroughly as possible. * Demonstrated customer focused service delivery skills
- Demonstrated resilience, flexibility and initiative
- Excellent interpersonal skills, in particular the ability to interact well with all emergency department staff.
- Demonstrated ability to work independently with minimal supervision
- Computer literacy
- Sound negotiation skills
- A demonstrated understanding of Patient Experience in a clinical setting
- Ability to work as part of a team.
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Additional Information
Stepping Up – Close the Gap
aims to assist Aboriginal applicants understand how to apply for roles with NSW Health by clarifying the recruitment and onboarding process. If you are an Aboriginal person and wish to obtain more information about applying for a role within South Western Sydney Local Health District, please contact the SWSLHD Aboriginal Workforce Team on
Workplace Giving Program
South Western Sydney Local Health District employees also have the opportunity to make a difference to help those less fortunate. Visit the for more information.
Salary Packaging
South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit for more details.
Transforming Your Experience
Transforming Your Experience (TYE) is SWSLHDs key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment.
To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
All NSW Health workers are required to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an approved medical contraindication certificate certifying the worker cannot have any approved COVID-19 vaccines available in NSW.
SWSLHD is committed to driving a child safe culture that upholds children and young people’s rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse.
At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of ⚫️ 🟡 🔴Aboriginal and/or Torres Strait Islander ⚫️ 🟡 🔴 background, people with a disability and people from the LGBTQI+ community to apply.
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