AddressAbout Aria Dental
Aria Dental is the leader in providing specialist implant dental services in Western Australia with four locations across the Perth metro area. The Aria Dental family provides exceptional specialist implant dental care in a highly professional and positive environment in order to make a lasting difference in our patients’ confidence and quality of life.
About the role
As a Patient Services Manager your role will be focused on:
- Encourage, lead and oversee the Patient Services team to ensure daily operations are successful.
- Ensure that practice policies and procedures are maintained and adhered to correctly.
- Manage rosters and timesheet approval.
- Assist in creating training manuals, protocols and streamlining work processes.
- Provide ongoing feedback and coaching to staff for performance improvement.
- Timely and effectively manage hiring and training of staff.
- Contribute to reporting on the performance of team members and the clinic.
- Collaborate with staff and Providers to ensure a consistently high level of patient service.
- Monitor Providers books to ensure proper allocation, management and confirmation of appointments.
- Communicate with Providers and relevant staff members about daily patient cases, changes, updates and delays.
- Assist with general onsite office maintenance, including ordering, cleaning and security.
This role will require travel between our North Perth, Maddington and Perth CBD clinic on a weekly basis.
The opportunity
This is an exciting opportunity to be part of a growing business where you will have:
- An outstanding opportunity to build on your experience, expand your skill set and forge ahead with your career.
- The support of a hard-working and highly professional Patient Services team.
- Be part of a friendly, positive, professional and supportive culture.
- Enjoy the flexibility to work independently and be a part of a team.
- A dynamic work environment where no two days are ever the same.
- An employer who promotes team members based on merit and encourages work-life balance.
- Describe the specific responsibilities and job functions of the role
The person
To excel in this role, we are looking someone who is a strong leader who loves providing exception patient care and has a passion for the dental industry. You are a highly motivated individual who enjoys developing a team and practice. Your time management skills are extraordinary, and you have an exceptional eye for detail.
- You will have a strong team approach and the ability to lead and mentor within a diverse team environment.
- You have exceptional communication and interpersonal skills (verbal, written and listening) with a positive, friendly, and solution focused approach to internal and external customers.
- You will have a strong service ethos and incredible work ethic.
- You will possess an exceptional attention to detail and accuracy throughout your work.
- You will have the ability to multi-task and co-ordinate multiple priorities.
- You are resilient and can easily adapt and remain calm while delivering to timeframes.
Experience Required:
- Diploma in Medical Administration/Practice Management or Dental Assisting Cert III course completion
- Minimum 3 years dental administration experience or similar
- Experience in building up a practice and expanding the patient base
- Sales experience desirable
- Proficient in D4W and Microsoft Office suite
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