P&C Underwriting Operations Manager, A&NZ

Job Description:Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.Your Role
To apply strategic management and leadership to ensure business critical operations, projects and systems are implemented and managed within the P&C departments across Australia & New Zealand. In addition, this role will be responsible for assisting the P&C Manager ANZ to ensure compliance and regulatory requirements are adhered to.Your Responsibilities
Operations and Technology

• Assess the efficiency of systems, processes and people to maximise productivity and quality objectives including responsibility for P&C FORWARD initiatives
• Work with relevant stakeholders to define future strategic requirements to further maximise efficiency and productivity, in line with the property and casualty strategic business direction.
• Co-ordinate systems & platforms in terms of Underwriting, Distribution, Operations and IT to achieve and maintain an aligned operational workflow & reporting, including control of UAT and sign off on new releases.
• Identify opportunities to enhance the P&C business through adoption of new and emerging technology, working with relevant stakeholders to assess viability and develop implementation plans.
• Lead and/or work with working groups to ensure appropriate training prior to implementation of new projects, initiatives or systems.
• Responsible for UA program in conjunction with UA Program Manager to ensure UA processes are efficient and maximise productivity and quality objectives.

Project Implementation and Governance

• Support the execution of tactical and strategic P&C projects, creating workflow plans and managing teams to deadlines by:

- Managing the governance of projects (change management practices, regular steering committees are held and resource assignments managed with their direct managers)
- Proactively managing all phases of project activities to time, budget and quality (from initiation through implementation and close).
Regular status updates and communications for project stakeholders.
- Ensure systems awareness and relevant training for the P&C team and act as a resource for questions or problems.
- Sit on various committees/panels where required including but not limited to PDDP panel, FAC committee, Collections committee
- Comply with company reporting and audit needs (local and international requirements)Compliance

• Manage the APAC P&C Breach framework and breach register
• Manage ANZ P&C Peer review process
• Track APRA related UW goals
• Monitor and Report to the Risk department on P&C KRI's
• Support Risk and Internal Audit on key control reviews and processes
• Ensure all FAC guidelines are met and FAC purchases are paid on time (working with Ops and Finance to ensure same)
• Support procedures and controls to ensure the P&C teams adheres to relevant legislation and regulations pertaining to insurance including Corporations Act,
• Insurance Contracts Act, Financial Services Reform Act, Privacy Act and Trade Practices Act.
• Ensure an appropriate risk culture exists to identify, assess, manage and where necessary mitigate risk to meet strategic objectives and identify opportunities.

Ad hoc Activities

• Other ad hoc activities as directed by P&C Manager ANZ

Qualifications:Your Skills & Experience

• At least 8 years relevant work experience in a similar role with people leadership responsibilities- understanding of Operational processes and Systems within Underwriting would be beneficial
• In depth understanding of both IT and business change aspects of a project- experience in delivering a variety of projects / programs on time and at budget
• Have strategic thought process and is results driven
• Strong stakeholder management experience and is able to foster effective working relationships at all levels
• Excellent communication and interpersonal skills
• Excellent analytical skills with attention to detail and accuracy
• Be able to travel if required and prepared to work around International time-zones

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.