People culture coordinator industrial relations

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care. 

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement. 

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au 

Employee Relations: 

The People & Culture (P&C) section delivers high quality workforce services to meet the current and predicted demands of the Commission. More specifically, the Employee Relations team are involved in managing internal employee complaints, the enterprising bargaining process, People & Culture projects, policy and procedure revision and development, and responding to a variety of complex employee/industrial relations matters. 

Position Description 

The P&C Coordinator, Industrial Relations will work closely with the Senior P&C Advisor, ER to assist with administrative processes associated with both employee relations, and broader People & Culture programs. This may include activities during Enterprise Bargaining and agreement development, union consultation & correspondence, employee complaints including investigations, and general ER queries. 

Position Duties 

• Managing the Employee Complaints and P&C Mailbox. Handle and/or refer telephone enquiries regarding complaints and other P&C-related services matters. 
• Provide administrative support to the Industrial Relations team and the broader P&C Services business unit. 
• Design and produce professional correspondence to internal & external stakeholders 
• Research (legislation, industrial instruments, industrial bulletins, media and internet) to provide information on current industrial issues/trends. 
• Planning of meetings, setting agendas and taking minutes of meetings. 
• Assist in the implementation of a range of workplace initiatives and IR/ER projects contributing to the Commission’s Operational Plan and the People Strategy. 
• Actively maintain, update, store and navigate records and data management systems including project plans and reports. 
• Demonstrate accuracy and efficiency, with the ability to prioritise and manage own workload. 
• Provide high level administration by utilising technology applications and systems confidently to deliver efficient and effective service. Applications include relevant P&C Systems, SAP and MS Office/Teams. 

Position Eligibility Requirements 

• Experience in, or knowledge of, Human Resources and/or Industrial Relations roles and functions. 
• Demonstrated experience in administration, or similar transactional roles, including the ability to maintain a sustained level of concentration in processing activities to ensure accuracy. 
• Developed computer literacy skills, including the capacity to effectively learn and utilise Microsoft Office/Teams and other professional applications. 
• Advanced Microsoft Excel skills. 
• Problem solving skills, including the capacity to interpret procedures, and exercise initiative, judgement and discretion, when appropriate. 
• Strong analytical and problem-solving skills. 
• Demonstrated ability to work effectively both independently and collaboratively as part of a team with limited supervision. 
• Strong attention to detail with confident and diplomatic writing acumen. 
• Excellent communication skills at all levels and working as part of a team. 
• Strong organisational, time management, and planning skills. 

Position Notes  

Salary offered will be between $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid. 

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps  

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words. 

Remove if not applicable - Non-ongoing opportunities may be offered for varying periods up to a maximum of 24 months.  

Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies. 

How to Apply? 

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here. 
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application. 
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional 
4. Click ‘Apply Now’ when you are ready to submit your application. 

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Monday, 1 April 2024.   

Only completed applications will be accepted. 

Contact Officer: 

Please contact our recruitment team on (02) 9633 3*** or ***************@agedcarequality.gov.au or assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Peter Toscano by emailing [email protected] with Position title in the subject line. 

Diversity and Inclusion 

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.   

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.  

Further information: 

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.