People Relations & Well-Being Manager

About us

Known best as the 'Undisputed King of Trainers', JD Sports is one of the biggest and best global Sports Fashion brands across footwear and apparel.

Founded in 1981 in Greater Manchester, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we offer unparalleled service and style to all our consumers, striving to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.

In 2017, JD Sports first established itself within the Australian market and has since expanded to 59+ stores in NSW, VIC, QLD, WA and SA with many more to come!

The Role

Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we pave our own path and are elite within our field. At JD Sports, we carefully curate our products to give our customers the most exclusive ranges from the most elite brands, and we apply the same strategy to our talent. We are passionate, talented, dedicated, proud, and hungry for success and we want like-minded individuals to join the movement.

And now, we are looking for a People Relations & Well-being Manager to implement and manage People Relations programs, policies, and initiatives, with the goal of enhancing team member satisfaction, engagement, and productivity across the ANZ retail network. This People Relations & Well-being Manager is a key support to the General Manager People & Culture and plays a pivotal role in the application of both current and new policies and initiatives.

As the People Relations & Well-being Manager, you will be responsible for, but not limited to:

People - General

• Continuously review and update company policies related to employee conduct, performance, and discipline
• Ensure policies are in compliance with relevant legislation and regulations
• Provide guidance to managers and team members on policy interpretation and application
• Conduct exit interviews with agreed team members and track responses through survey
• Partner with the relevant stakeholders to ensure People Relations support across allocated region/s
• Ensure store visits happen at least fortnightly and that coaching, and training is provided to managers

Employee Relations & Conflict Resolution

• Develop and implement comprehensive People Relations strategies that align with the companies’ goals
• Act as an escalation point for complaints and grievances
• Conduct thorough investigations, ensuring fair and unbiased resolution of workplace issues in accordance with company policies and applicable laws
• Provide accurate and timely advice to both managers and employees on People related matters referring to legislation, policies, procedures, contracts, or Awards where appropriate
• Issue any related documentation in a timely manner
• Manage reporting and employee records
• Develop and conduct regular training sessions on ER topics as identified
• Assist the General Manager People & Culture on matters when required

Performance Management

• Act as an escalation point for performance related issues
• Drive the performance review process
• Manage and continuously develop the modern performance management framework and launch to the business with continuous training
• Manage the disciplinary process in conjunction with managers and ensure fair and consistent outcomes across the company
• Develop and conduct regular training sessions on performance management
• Issue any related documentation in a timely manner
• Manage reporting and employee records
• Assist the General Manager People & Culture on matters when required

Award Interpretation

• Provide expert interpretation and advice of Awards covering the company’s team members
• Monitors changes and communicates and implements to ensure not to leave the company with any exposure

People Health, Safety & Well-being

• Work with the outsourced WHS company on store risk audit results and assist in closing the gaps in conjunction with store managers
• Design and roll out wellness initiatives
• Champion mental health and ensure coverage in the allocated region
• Maintain register of mental health champions and book training
• Maintain register of first aid providers and book training
• Complete mental health first aid training
• Manage EAP relationships
• Ensure compliance with WHS Policies and Procedures
• Be responsible for complying with all legislative requirements of the company’s Safety System & Strategy and being aware of updates to information, policies or legislation
• Identify hazards & risks within the workplace and either fix, remove or report

Who you are

• Minimum 8 years’ experience in a Human Resources senior advisory or business partner role
• Experience leading a small team preferred, not essential
• Demonstrated experience managing employee relations issues and providing advice on performance management
• Thorough knowledge of Australian and New Zealand employment legislation
• Ability to resolve conflict effectively
• Demonstrated experience providing advice to managers and employees
• Experience interpreting the General Retail & Storage Services Award
• Previous experience within a retail environment
• Previous experience in a medium-large organisation
• Ability to multitask
• Previous experience designing and delivering training both face to face and online

What's in it for you?

• Monthly culture committee events
• Central CBD location
• Pre-pay day lunches
• Birthday leave
• Attractive (and achievable) bonus
• Competitive Salary
• One month paid parental leave
• Referral bonus scheme
• Training and development to evolve and shape your career
• Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre
• Treat yourself with our attractive staff discount! This can also be used for friends and family
• Access to our Employee Assistance Program & Mental Health champions

We are passionate about connecting with skilled and dynamic individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

What are you waiting for? Apply today and kick start your JD Sports Journey.

Please note, be applying for this role you consent for us to complete a VEVO Check in order to verify your Australian Working Rights where required.