Address Job Description
Location: Western Region | Ballarat
Job type: Part time
Organisation: Grampians Health
Salary: Salary not specified
Occupation: Health and Allied Health
Reference: 18331
About the role Safety Link offers duress alarms for our most vulnerable members of society including the elderly and disabled. We service over 15,000 clients nationwide including Independent Living Villages, Department of Veteran Affairs members, NDIS members and private individuals who want the peace of mind of having help at the press of a button.
Our Call Takers are customer focused individuals working across a 24 hour, 7 day rotating roster to provide an outstanding service responding to medical emergencies. They are able to work with a sense of urgency whilst remaining calm and focused during intense medical emergencies whilst taking detailed notes, the leadership to make a decision, and maintain a critical link between our clients, emergency services and client’s families, and as such are a highly valued role within our organisation and community.
Key Responsibilities
Respond to Medical Emergency Alarm Events
Respond to Lone Workers and Personal Duress alarm calls
Conduct daily welfare checks for clients who have missed a daily call
Respond to inbound calls to Safety Link
Determine the type of event reported and facilitate dispatch of appropriate services
Maintain accurate notes in the internal database
Contact clients and conduct testing of Alarm equipment
Skills and experience
Have or willing to obtain Level 1 First Aid Certificate
Confident and positive verbal and written communication skills
Touch typing highly regarded
Ability to work under pressure with competing demands within tight time schedules
Available to work all shifts, dayshifts, afternoon shifts and night shifts across a 24 hour 7 day a week roster
Culture & Benefits At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.
Flexible work arrangements and purchase leave opportunities
Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
Free on-site parking
Access to discounted health club membership
Staff rewards and recognition programs
About Grampians Health Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell.
Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.
Ballarat Region
Ballarat is the largest centre in Western Victoria and the states fastest growing inland city. Dubbed Australia’s most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping. Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia’s most significant heritage buildings and natural landscapes.
How to apply Click APPLY or contact Belinda Lockie, Call Centre Team Leader on 0455122 953 for a confidential discussion.
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.
All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.
Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people.
Grampians Health is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.
