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Form of workAbout the Role
We are looking for an enthusiastic Client Engagement Coordinator to assist in building a pipeline of referrals and new consumer leads as well as partnering with individuals and their families to help them navigate the aged care system, identifying products and services that are most suitable to their care needs & goals
On a daily basis you will be:
- Working closely with the State Managers, Coordinators, Assessment and Marketing Teams, to build a pipeline of referrals and new consumer leads to meet shared targets and KPIs.
- Partnering with individuals and their families to help them navigate the aged care system and identify products and services that are most suitable to their needs and wants.
- Communicating empathically with people from various backgrounds
- Building positive relationships with internal stakeholders throughout the wider St Vincent's Network.
- Collaborate with the wider customer experience and operational teams to assist with regular community and networking events to promote home care, as part of a holistic offering.
- Develop new streamlined education/nurturing, pipeline and admission processes & systems to support the efficiency intake & client conversions
- Maintaining data integrity across several tools, systems and databases to provide accurate and usable consumer data to support
- Travel to locations suitable to the client for sales meetings and presentations
- Maintain an advanced understanding of home care funding & services, care planning, eligibility and access considerations and be able to convey to prospective clients and their families
- Ensure that prospective clients are given the necessary information package and that the information within the package is both current and explained clearly in a professional manner.
- Demonstrate a caring, personalised and individualised approach to all interactions with existing and future customers, their families, support networks, influences and clinical referrers
- Work collaboratively with the team to implement ideas for business development
Your Contribution
- Relevant industry experience, especially in care coordination, intake or client relationship roles
- Strong understanding of community based aged care funding, specifically the Home Care Package program
- Prior experience in navigating and managing My Aged Care portals
- Collaborative team work and a commitment to quality improvement initiatives is integral to the role as is working within a proactive learning model to guide professional development opportunities
- Generous Salary packaging of $15,990 increasing your take home pay!
- Employee Assistance Program for employees and their families
- Staff Car Park
- Access to Fitness Passport (discounted gym and leisure memberships)
Working at St Vincent's Health Australia
St Vincent's Health Australia is the largest diversified health care organisation within Australia's not for profit Catholic health care sector. St Vincent's is a clinical, research and education leader and operator of private hospitals, public hospitals and aged care services in New South Wales, Victoria and Queensland.
Application
Please attach your resume and cover letter to your application. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.
Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHA.
SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).
