Polestar Space Specialist / Store Specialist-Melbourne-Full Time

We are Polestar. We are detail obsessed, performance focused and determined to make the most advanced and exciting electric cars the world has ever seen. We blaze our own trail, one without compromise. We don’t believe in shortcuts. We innovate constantly and we are relentless in our pursuit of the best. We’re expanding, and we need people who share our vision and want to be part of something different.
Let us describe the challenge we offer
The Polestar Specialist will together with the Space team make sure to consistently deliver on an incredible educational, immersive, and exciting experience to all their current and future customers. The Space team constitute Polestar’s front line and are their brand advocates, supporting their mission by creating memorable experiences for Space visitors.
What you´ll do
As a Space Specialist, you will make sure that visitors get inspiration and support to learn about Polestar from the moment they walk into the Space. Polestar has created one of the most innovative vehicles ever made, and you will help deliver an equally innovative and unforgettable customer experience. You will also:

• Provide a tailored experience based upon guests’ specific interests and agenda
• Educate and inspire guests by answering their questions
• Demonstrate a mastery of all Polestar products and services, as well as local incentives for EV owners
• Turn curiosity into intense interest and purchase by introducing people to the exciting vehicle and services that Polestar offers
• Build and maintain long-term business relationships with customers
• Schedule and conduct test drives and follow up on the customers by walking them through the purchasing process
• Vehicle preparation according to Polestar standards. Host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level
• Prepare our customers for the exciting ownership of a vehicle and service from Polestar and turn the handover of their vehicle into a memorable moment
• Assist our customers with financing, insurance, charging, and accessories
• Always be up to date on product updates and industry trends and news
• Support with achieving the teams objectives
• Other tasks assigned by Space Manager

Who you are
As a person, you are curious, creative, enthusiastic and convincing. You have a customer-centric mindset, strong communication skills, and an empathetic instinct which allows you to understand the needs of people around you. You are full of energy, self-motivated and make things happen. You know when to lean in and how to work with your team to maintain a trusting environment and achieve great things together.
Attitude

• Love to go deep into the detail and navigates complexity with confidence
• Knowledgeable and assured, but respectful of others and never arrogant
• A thirst for learning and trying new things and never happy just standing still with the status quo

Personality

• Warmly and respectfully making sure customers get the support they require
• Work collaboratively with the team to get things done and create a positive Space atmosphere
• Seek out information and proactively addresses lingering customer concerns
• Ensure any customer’s concerns are being heard and addressed
• Provide a tailored experience based upon guests’ specific interests and agenda

Required Experience / Qualifications:
To be successful in this role you will have a great eagerness to learn and passion for the Polestar brand, their dedication to design, and their commitment to sustainability. Experience in the automotive industry is not mandatory for this role, but you must have:

• A minimum of 6 months experience in a progressive, client-oriented retail environment
• Experience working in retail environments with strong branded experiences, drama, public speaking, teaching, sales, event planning or customer care will be positively considered
• Experience in electric vehicle industry, technology sector, car dealerships, drama, public speaking, education, sales, event-planning, or customer service
• Super service-minded and solution-oriented
• Fluent in English

This role will require a valid driving license, an acceptable safe driving record, and the ability to work evenings and weekends.

• Hours: 9am – 6pm (Hours may vary depending on location)
• Start: asap
• Workplace: Polestar Space Melbourne

People at Polestar
We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.
We are an electric performance brand, determined to improve the society we live in.
Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.
Are you ready for the journey? Which is electric by the way...
Join a global team dedicated to improving the societies we live in through sustainable, electric mobility.