Practice Facilitator

About Us

Adelaide Primary Health Network (Adelaide PHN) is an independent, not for profit, primary health care organisation based in Adelaide.

We aim to improve the health and wellbeing of the Adelaide community by coordinating and integrating health and community services and by working in partnership to identify local needs and create strategies in response to keeping people well and out of hospital; improving their experience AND their health outcomes – to deliver on our vision of ‘shaping the health system to deliver better outcomes for vulnerable people, and a healthier Adelaide’.

The Role

The Practice Facilitator will work as part of a dynamic team assisting general practices and primary care stakeholders across the Adelaide PHN region. A key component of the role is the ability to engage and build strong relationships with local GPs, practice nurses and practice staff, including but not limited to, provide hands on coaching, support and advice to:

• support them to adopt new initiatives (such as digital health, telehealth);
• understand and implement changing requirements (such as Medicare changes or practice accreditation standards);
• implement best practice models;
• facilitate quality improvement initiatives, activities and programs;
• be a general resource for navigation of referral pathways; and
• ultimately assist them improve patient outcomes.

This is a rewarding role requiring a person who is passionate about customer service; has a track record of successful project delivery; enjoys learning and wants to work with like-minded people who contribute to improved health care in the community. If this sounds like your ideal role, then we would like to hear from you.

This position is being offered in a full time or part time capacity and is funded until June 2026. Future employment is subject to ongoing funding.

For more information, you can view the position description here (Seek, Indeed and LinkedIn applicants please go to our website).

About You

To be successful in this role you’ll need:

• Experience or tertiary/formal qualifications/certification in health related, human services or community services fields.
• Experience in the primary health care setting, including a strong understanding of general practice.
• Knowledge of contemporary issues for general practice and the primary health care sector.
• Ability to develop and maintain effective partnerships and relationships with internal and external stakeholders and ability to conduct cohesive networking and stakeholder engagement.
• High level verbal and written communication skills and interpersonal skills with proven experience in delivering exceptional customer service.
• Extensive experience in quality improvement and practice improvement (including data for improvement and/or quality reporting) and ability to lead people through change management and quality improvement initiatives.
• To maintain a working knowledge across a range of topics or know where to access information and competency in information management.
• Understanding of project management principles.
• Understanding of the technological and digital systems that support primary care in Australia.

Benefits of working with us

We pride ourselves on being supportive and flexible and offer a great range of benefits, including:

• Generous not-for-profit salary packaging benefits up to $15,900 for living expenses and $2,650 for meal and entertainment per year.
• Family friendly and flexible working arrangements.
• Competitive remuneration and work-life balance.
• Additional paid leave between Christmas and New Year, in addition to annual leave entitlements.
• 3 days paid special leave each year that can be used for any purpose.
• Support cultural diversity and employee wellbeing by providing the opportunity for employees to honour their cultural heritage and participate in cultural activities, utilising up to 10 days cultural leave per year.
• 8 weeks paid parental leave.
• Option to substitute public holidays.
• Generous professional development allowance.
• Collaboration with passionate likeminded professionals.
• Free Employment Assistance Program.

How to Apply

To apply please click on Apply - include in your application a maximum 2 page covering letter outlining your suitability for the role against the skills and experience required, together with your resume.

Applications will ONLY be considered when received through our careers portal.

To apply, you must have the legal right to work in Australia and your employment will be subject to an acceptable National Police Check.

Applications close 12 noon Tuesday 30th April 2024. However, shortlisting for this position may commence earlier. Please note that due to the volume of applications we receive only shortlisted candidates may be contacted.

For further information about this role, please contact Practice Support Manager, Krystle Meyers on 08 8219 5900 or kmeyers@adelaidephn.com.au.

All enquiries and applications will be handled professionally and with the strictest of confidence.

We believe that our people’s differences are what make us great. We value diversity in culture, ethnicity, race, sex, gender identity or expression, sexual orientation, age, disability status, neurodiversity or any other aspect which makes our people unique. We are on our journey to continuously work to call out inequality and bias and encourage real workplace inclusion and diversity.

Our Commitment to Reconciliation and Aboriginal and Torres Strait Islander Employment

Adelaide PHN is proud to be an organisation that is committed to our Reconciliation Action Plan. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Adelaide PHN vacancies.