Practice Manager | Palmerston Dental Surgery

A career at Palmerston Dental Surgery is more than just a job. It's an opportunity to make a real difference in the lives of our customers and community. Our purpose, helping people live longer, healthier, happier lives, is what inspires us. It's a promise to our customers to change lives for the better. Our people are at the heart of this. It's their passion, ideas and commitment that will shape a brighter future for both us and our customers.

Palmerston Dental Surgery is a stunning practice dedicated to crafting a stress-free, relaxing environment. We are Seeking an exceptional People Leader for an exciting leadership opportunity! Join our team and make a positive impact on our workforce, guiding and inspiring them to reach their full potential. The Practice is equip with cutting-edge technology and we provide a wide range of dental services from General Check-ups, Implants, Extractions, Crowns and Bridges and Dental Veneers. The position is Monday to Friday, with ample parking onsite.

As a Practice Manager you’ll be benefiting from an experienced practice team, exceptional development and opportunities to take you as far as you want to go; and that’s just to mention a few. Dental experience is obviously a bonus, but this role is also a great career step for Store Managers in retail and any other people management roles that fit the criteria below.

The Heart of the role: 

• Coaching, leading & developing a high performing practice team in a positive environment for both staff and patients
• Assist with overall financial performance of the practice in line with the approved budget
• Maintain sterilisation, infection control standards and stock control
• Patient management; greeting and welcoming patients, answering all phone enquiries, making & confirming appointments; checking, processing & managing customer accounts
• General administration including processing payments using EFTPOS & HiCaps
• Proactively marketing your practice to drive patient numbers
• Effectively manage the recruitment & selection for all practice staff

What you'll bring:

• Previous dental experience desirable but we also welcome applications from successful managers from other industries
• Prior business and people management experience is required
• Proven track record of strong organisational skills, administrative and time management
• Exceptional communication, interpersonal, customer service skills and strong business acumen
• Understanding how to generate income and control costs 
• Able to face into difficult conversations & deal promptly with issues when they arise
• Comfortable conversing with people from all walks of life, including dentists, patients, and your practice team
• Experienced in comprehending and managing the P&L for the practice
• Exceptional communication, interpersonal, customer service skills and strong business acumen

Benefits of joining Palmerston Dental Surgery:

• Competitive salary + Bupa benefits including significant product and service discounts
• Reward and recognition programs; A fantastic bonus scheme for managers where they can earn up to 20% of their salary if goals are met!
• Comprehensive training and ongoing development - we say it because we actually do it!
• Internal career progression opportunities
• Well designed and fitted out practices with the latest equipment/technology for great patient care and experience
• Networking opportunities across the business and with peers
• Paid parental leave and Salary sacrifice options

Our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant & talented experts. 

How to apply:

If you are interested in this opportunity, click now, and 'Apply'.

For successful candidates, a Working with Children Check permit (Ochre Card) is required as part of our mandatory background check screening process.