Precinct Customer Service Officer

Precinct Customer Service Officer

About the Venue

Pimpama Sports Hub is a major, multi-use sporting venue featuring an aquatic centre with five pools, creche, 12 netball courts, eight tennis courts, a health and fitness centre and a community centre all set on 14 hectares of parkland.

Attracting over 650,000 visits annually, the team at Pimpama Sports Hub are looking for Customer Service Officers to help enhance the Gold Coast way of life!

About your new role

As the first point of contact for our members and guests, our highly motivated and customer focused Customer Service team at Pimpama Sports Hub must be the welcoming face to our northern Gold Coast community.

You should have proven experience in providing the highest level of Customer Service and value every member and guest as unique. You should pride yourself on your high level of interpersonal and communication skills and have a track record of working collaboratively within a team.

You will be a critical part of our service delivery, driving business objectives and growth while providing the community with health and wellbeing services in a dynamic and exciting environment. 

We have a number of full-time and part-time positions available across the aquatic precinct’s operating hours, including weekends, early mornings and evenings.

For more information about this role, please view the attached position brief. To access this document, click the paperclip icon in the top right corner of this screen.  

We're looking for people who have:

• Queensland Working with Children Blue Card (or are willing to obtain one prior to commencing if successful – please note under new laws, no card no start)
• A passion for understanding your customers and connecting with your local community. 
• An innovative mindset and attitude to go above and beyond for your customers.
• You take pride in your work and are dedicated to making a positive contribution to the work environment.
• You understand we support each other and share common goals and are a motivated team player who understands everyone in the team has a vital role to play.

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

• 9-day fortnight
• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport / Low cost on-site gym membership
• A professional, and inclusive work environment working with modern equipment
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year
• A work environment committed to safety as our number 1 priority

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

Please help us to understand how your skills, knowledge and experience align with the services we will deliver in our aquatic precinct by providing examples of your experience in front-facing Customer Service roles.

Briefly explain how you will contribute to a positive team atmosphere and be a valued member of the Pimpama Sports Hub Customer Service team.

Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email ***********@goldcoast.qld.gov.au.

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.