Principal Gifts Coordinator

About SCHF

Are you ready to join a team of unstoppable changemakers at one of Australia’s largest children’s charities and one of the largest children’s hospital foundations in the world? Sydney Children’s Hospitals Foundation is seeking people who think big, aim high and want to help bring about a groundbreaking new revolution in kids’ health. Working at SCHF goes beyond just being a job; it offers the opportunity to join a change-making and future-shaping team that is making incredible contributions and being part of something bigger. Following a year of exceptional fundraising achievements, we are experiencing growth.

Join us in our Movement of Many!

Our Vision is to foster a place where all children should have access to the best possible healthcare, whenever and wherever they need it. That’s why we’re on a mission to harness the power of philanthropy, bringing world-leading care to the front line and future of children’s health.

Here are a few things that we care about as a team at SCHF. Five simple Employee Value Proposition (EVP) values that guide our behaviour, inform our decisions, and help us do what we do, in a way that is authentically us.

• Care deeply
• Think big, aim high!
• Lift those around you
• Real meaning, actual change
• Be you

About the role

Aim:

As Principal Gifts Coordinator, you will assist in managing relationships with donors who have supported or are considering transformational gifts for kids' health. Collaborate with the Principal Gifts team, supporting curated donor experiences and engagement across the Sydney Children’s Hospital Network. Responsibilities include project support, donor engagement, research, and database administration. Join us in making a difference in children's health philanthropy!

Key Relationships:

Key Relationships include collaboration with internal teams such as the Philanthropy team, Supporter Care, CRM (TED) Team, and the Brand Marketing & Communications Team and Donor and Patient Engagement Team (DOPE). Externally, interactions involve donors, prospective donors, hospital staff, and suppliers.

Key Responsibilities:

• Undertake all activities in line with department and Foundation policies, procedures, and guidelines.
• Provide administrative support for donor care to the Principal Gifts Team.
• Ensure timely completion of request for funds documentation, in consultation with the relevant team member, ensuring opportunities for donor engagement are maximised and donor interests are met.
• Identify, record, and manage donor follow-up actions to achieve KPIs and enhance relationships.
• Proactively manage donor interactions, escalating when necessary.
• Communicate confidently and sensitively with stakeholders at all levels.
• Assist in organising projects, monitoring progress, and overseeing engagement strategies.
• Support fundraising events and campaigns, including after-hours commitments.
• Maintain accurate database records and collaborate to identify new prospective donors.
• Respond to new donor inquiries and maximize their engagement with the Foundation.
• Research and understand prospective donors to inform proposals and meetings.
• Partner with teams across the business to meet donor needs and expectations.
• Promote broader support opportunities within the Sydney Children’s Hospitals Network.
• Apply strong interpersonal and administration skills to manage fundraising relationships.
• Update CRM records promptly and resolve issues sensitively.
• Create and manage reports from the CRM database.
• Collaborate across teams to support data gathering and preparation for donor interactions.
• Coordinate schedules of key staff for donor meetings, events, and tours.

Requirements and Qualifications:

• Bachelor's degree qualification and 1-2 years of professional experience desirable
• Experience in donor, stakeholder, or customer-focused administration, showcasing strong customer service skills and meeting deadlines.
• Ability to interact with internal and external stakeholders in a professional, sensitive, and pleasant manner, both face-to-face and over the phone.
• Advanced time management, organisational and administration skills, including high attention to detail and the ability to set priorities in an environment where multiple competing priorities are present.
• Proficient computer skills in the use of Customer Relationship database Salesforce preferred, and Microsoft Office suite (Word, Excel and SharePoint).
• Demonstrated ability to work effectively as part of a team and to collaborate across teams to achieve enhanced outcomes, including a demonstrated ability to adapt to changing circumstances, work processes and working hours.
• Demonstrated high standards of integrity, ethics, judgement, and confidentiality.

Our Proposal to You:

We are pleased to offer a competitive salary of up to $80,000 plus super for this position. We believe in recognising and rewarding the valuable contributions of our team members.

• At SCHF, we are all about that flex with a choice of 3 office locations (CBD, Randwick, and Westmead), remote working, and flexible working hours.
• SCHF has a host of amazing leave benefits including 2 weeks of compassionate leave, public holiday swaps and 26 weeks parental leave (primary and secondary carers).
• There’s a chance to be a real-life digital nomad, working from a different location, including overseas, for up to 3 months.
• Each career journey is unique. With our Learning Program benefits you can access 5 learning leave days to attend trainings, $1,500 learning dollars per financial year to support your learning goal and access to our Online Learning Library to enrol in online courses.
• To support you in your wellness journey, our Wellness Program includes a range of benefits to fit diverse needs like access to $500 wellness dollars per financial year to spend on a wellness initiative that suits your needs or Fitness Passport to have access to a multitude of facilities to workout.
• We focus on mental health support with free training and tools, as well as relief and support resources.
• Along with competitive salaries, enjoy salary packing with charity-sector tax exemptions, allowing you to enjoy more take-home pay.
• SCHF will provide 2% additional superannuation to help take care of your future.

At SCHF, you’ll have a richer, more meaningful job with the chance to create change at scale, knowing that what you do every day improves the lives of sick kids and shapes the front line and the future of kids’ health.

Acknowledgement of First Nations people

Sydney Children’s Hospitals Foundation acknowledges Aboriginal and Torres Strait Islander people and recognises their continuous connection to country, community, and culture. We are committed to helping to close the gap to achieve equality in health and life expectancy for Aboriginal and Torres Strait Islander peoples. As such, if you require any adjustments to submit your application, please get in touch with us at *******@schf.org.au