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Form of workMediaForm is the market leader in commercial IT supplies and print solutions. We are looking for a full-time Printer Service Technician to our team in Sydney. Specialising in the IT space delivering excellent service and solutions from all the major IT vendors; HP, Samsung, Fuji Xerox, Lexmark and Brother through to different B2B industry verticals.
- Monday - Friday, 8:30am - 5:00pm
- Winston Hills (Sydney, NSW) location
- Work for an established and fast growing Australian I.T. company
Duties will include:
- Predominately repairing and configuring printers through on the road servicing/ at customer sites within the NSW Metro location and surrounding areas
- Providing high level customer service and technical support to existing customers and incidents
- Ensure that SLAs (Service Level Agreements) are met
- Delivering quality work for scheduled pre and post-sales support to our customers
- Responsible for maintaining and completing allocated tickets and tasks assigned via ticketing system
- Working as an authorised warranty repairer for HP, Lexmark and Brother
- Acquiring and learning, building your knowledgebase on our products, services and the MediaForm ethos.
Essential criteria:
- MUST have some experience in printers
- Excellent interpersonal and communication skills
- Highly and self motivated
- Must be proactive
- Good time management and analytical skills
- Able to work independently and in a team environment
- Quick and efficient learner
- High accuracy and attention to detail
- Good problem solving skills
To apply, please email your resume to *****@mediaform.com.au
APPLICANTS NEED TO EITHER BE AUSTRALIAN CITIZENS OR PERMANENT RESIDENTS TO APPLY FOR THIS POSITION. LOCAL SYDNEY APPLICANTS ONLY.
