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SalaryWe’re for you. We’re for community. We’re for the Eels.For nearly 70 years we’ve supported the Eels, our community, our members and our people. And we’ll support you. Just like our humble beginnings, we’ll give you a fair go and support your career development and growth – qualifications optional. Whether at our Dural, Dundas, or Parra location, you’ll experience our fun, vibrant, flexible and empowering culture. And we’re for benefits. Lots of benefits. Of course, we offer competitive salary packages, but that’s only the beginning. Fancy a free lunch? It’s yours! We think you’ll love it here. In fact, we think this might even be the highlight of your career – a place you won’t want to leave. Come join us for you, for better, for the best.About us:Parramatta Leagues Club (PLC) is one of Australia’s most iconic Clubs in the Western Sydney region, strengthened by its sister club Vikings Sports Club (Dundas) and newly amalgamated Dural Country Club. Vikings Sports Club is a real family friendly venue, with great Bistro Meals and Little Vikings, a play area for the young ones. We are passionate about bringing together our community, supporting local causes, and offering welcoming experiences for our members and community by delivering exceptional service.The role:Reporting to the Assistant Loyalty Manager, you will focus on relationship management, specifically developing and curating a memorable customer experience for our VIP guests. You will be passionate about building strong positive relationships with our customers and take ownership over VIP concierge requests, VIP promotions, events, and functions.Duties will include but are not limited to:
- Establishing and cultivating strong positive relationships with all club members, with a particular focus on VIP members, to enhance satisfaction and retention.
- Providing consistent and high-quality customer service through all communication channels, including telephone (inbound and outbound), email, and personal contact.
- Coordinating and hosting promotional activity throughout the club.
- Handling complex membership inquiries, including new member acquisition, renewals, and customer service issues, and collaborating with other departments to ensure high-quality customer experiences.
- Overseeing VIP Concierge requests to ensure timely and accurate service.
- Leading and representing the club in designated VIP and game day events to promote, improve, and maintain the outstanding quality of service to VIP members.
- Proactively ensure the venue fulfils harm minimisation obligations including monitoring patrons for gambling harm and the provision of gaming help information.
- Ability to work a seven-day days, nights and weekends including public holidays or be flexible to rostering requirements.
- Excellent communication and interpersonal skills
- The ability to build rapport and relationships with a diverse customer base
- Computer proficiency (including Microsoft Word/Excel/Outlook).
- Current RSA & RCG competency card or willing to obtain.
- Bilingual (Mandarin/ Cantonese – highly desirable)
- Full Working rights in Australia
- Free tickets to Parramatta Eels home games and discounted Eels merchandise
- Free Onsite parking
- Free Staff meals and soft drink
- Paid Volunteer Day
- A vibrant and healthy staff culture, built on and driven by our SPORT values – Service, Passion, Openness, Respect and Teamwork.
- Quarterly and annual rewards between $500 and $5,000.
- Fun - we work hard and play hard with regular staff social events
- Access to over 300+ retailer discounts
- Ongoing training & development and the opportunity to complete Certificate III in Hospitality
