Process Improvement Specialist, Anz Plus

12 month fixed term contract

At the heart of ANZ Plus is a talented, high-performing team with big ideas. We’re building products, services and experiences that will not only provide our customers with enhanced banking functionality but empower them to make better financial decisions and improve their financial wellbeing.

Reimagine and design new highly digital value propositions, mostly unencumbered by legacy platforms. You will join a team of experts creating a simpler and better Australian bank through experimenting, iterating and redefining for the future. Your expertise in lean, process mining and intelligence, operations, re-engineering, visualisation and problem solving will be key to you designing, delivering, and improving world class customer experience and efficient effective operations.

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• You will establish an approach to measure performance and visualise opportunities, problem solve and develop solutions to optimise and deliver
• You will play a key role in developing/improving operational processes to be efficient, removing waste and championing automation
• You will partner with key operational leads to coach and develop operational excellence with data, lean thinking and leading edges tools
• You will develop, support, and implement standard methods, approaches, and governance across the Value Stream.

• An experienced Lean Six Sigma Black Belt and a delivery history is essential
• You will be a seasoned process engineer with strong data analytical skills
• Process mining experience would be highly regarded
• Hands on track record of process re-engineering, lean operations design and implementation, automation, and artificial intelligence
• Great business acumen, facilitation skills, resilience, and the ability to present clearly
• Exceptional stakeholder engagement skills and the ability to influence others taking a partnership approach
• Passion for building great customer-centric digital processes for millions of customers. This is big!

From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.  

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career. 

We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can “make work, work for them”. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.   

At ANZ you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

 22/04/2024, 11.59pm, (Melbourne Australia)