Product Manager | Roadside Assistance

The NRMA is an organisation looking to the future, and right now, we are on the lookout for people who can help us reach our goal: to continue to shape the way Australians move, for the next 100 years and beyond.

At the NRMA Group, we are People Moving People and diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 

We are currently seeking a Senior Product Manager - Roadside Assistance who will be responsible for driving the development and execution of our product propositions for the B2B or consumer segments.

You will play a crucial role in shaping and delivering our product offerings, including packaging and pricing, in line with our objectives and underpinned by customer and market insight. A key aspect of the role is to drive the development of our roadside proposition and other mobility services, through a customer centred design test and learn approach, and developing the go to market strategy including pricing and acquisition of the proposition.

The role offers the flexibility to work from home and across all offices with attendance at our Sydney Olympic Park and Sydney CBD offices as agreed and required for the role.

In this role you will be responsible for: 

• Overall, driving product, pricing and proposition decision-making for NRMA roadside for the B2B or consumer segments
• Monitoring and analysing key performance metrics to evaluate the success and impact of product propositions
• Identifying areas for improvement and optimisation, and implement strategies to enhance product performance and profitability
• Monitoring and assessing market trends and competitor movements. Understand the competitor landscape and environment
• Generating customer/business insights. Understand business behaviours and trends through data insights, and market segmentation
• Modelling various pricing options to determine the right pricing approach during the product lifecycle
• Understanding the product mix, margin and costs and how this impacts the pricing structure and customer lifetime profitability and identify changes
• Developing a pricing toolkit that will include tactical and strategic pricing options across the portfolio
• Developing and executing a strategic roadmap for product propositions, aligning them with the overall business objectives
• Collaborating with stakeholders to prioritise initiatives, set goals, and establish timelines for proposition development and launch
• Co-designing concepts, and prioritise concepts based on desirability, feasibility and viability
• Validating GTM strategy with customers through test and learn prototype
• Producing high-level requirements and collaborate with the delivery team to produce detailed requirements and support the implementation of change
• Collaborating closely with cross-functional teams, including marketing, sales, technology, and operations, to ensure seamless execution of product propositions
• Ensuring effective product launches and provide support to sales and marketing teams to drive customer adoption and revenue growth

• Proven experience as a Senior Product Manager, or similar role
• Strong strategic thinking and analytical skills, with the ability to translate market insights into actionable strategies
• Organised with the ability to work to tight deadlines, and a track record of successfully managing multiple initiatives simultaneously
• Excellent communication and presentation skills, with the ability to influence and engage stakeholders at all levels
• Strong business acumen and understanding of market dynamics, customer needs, and competitive landscape
• Demonstrated experience in developing and launching successful product propositions and/or product pricing strategies
• Results-oriented mindset with a focus on driving business growth and achieving targets
• Ability to thrive in a dynamic environment and adapt to changing priorities
• Proficiency in Microsoft Office applications, in particular Excel and PowerPoint
• Bachelor's degree in Business, Economics, Marketing, or a related field

Amazing Benefits are Yours!

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

• “ME'” day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
• Discounts on all NRMA insurances, group products and free Roadside Assistance
• Accommodation discounts and VIP extras at our Award winning Tasmanian Lodges, Hotels and NRMA Holiday Parks
• Access to exclusive member marketplace benefits - including discounts on fuel, movie tickets, attractions & experiences, cafes & restaurants and many more
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
• My Thanks reward and recognition program for great contributions to the team

Extensive online learning platforms and customised professional development

Why the NRMA?

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer
• We thank you for your application in advance. Please note only candidates who have been shortlisted will be contacted.
• Successful applicants will be required to complete pre-employment checks.

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.