AddressLet’s talk about who we are
nib Travel proudly provides financial protection and assurance to travellers wherever they are in the world. Our purpose is to ensure better health and wellbeing for every travel adventure, not only when planning the trip but while overseas, with cover available for emergency medical expenses, overseas access to our high standard of emergency assistance 24 hours a day, and on your safe return home.
We’re looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.
Let’s talk about diversity, equity and inclusion
We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.
nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment @ nib.com.au.
Let’s talk about this role
This is a 6 month Fixed Term Contract as the Product Owner. In this role, you will design and deliver a simpler and more transparent process with a reduction in associated handling costs across the end to end traveller journey as required.
This role is responsible for the realisation of the future state customer experience for travellers and providers. It defines superior traveller experiences and participates in and drives the cross functional teams to deliver on that vision within our business unit.
You will achieve this through implementing technology; adopting contemporary and innovative, best in industry processes; and establishing new, agile ways of operating.
Other duties will include:
Identifying the most important and impactful member/provider processes and systematically map them, identify pain points, and work to apply technology to automate and improve them while ensuring compliance, quality and cost effectiveness.
Implement regulatory and business requirements into workflows and processes. Ensure the regulatory compliance of all team operations
Find synergies between workflows and processes and work to eliminate redundancies.
Enablement and adoption of digital channels for members and providers
Reducing member/provider turnaround times
Reducing the cost per serve for each experience
Improving the end-to-end member/provider experience
Let’s talk about you
The successful candidate will have previous experience in the product management space, with experience leading service-oriented teams in a complex environment.
You will have a track record of consistent quality and efficiency improvements and be systematic/process-oriented thinking (lean operations, project management, etc.).
Furthermore, we’re looking for:
Ability to influence others
Demonstrated stakeholder/vendor relationship management skills
Strong self-awareness, and a capacity to reflect on own practice and to learn from mistakes
Proven analytical, evaluative, and problem-solving abilities
At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply!
Let’s talk about working at nib
Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.
Other benefits to support you at work (and play) include:
Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
The opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partners
Support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts
Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees
The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
