Address- Hours Per Week: 38
- Location: Flexible work options include a mix of work from home and Chatswood
- Applications Close: Sunday 7th April 2024
Join the team driving the digital transformation of Australia’s largest public health system
About us
Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.
Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace where our people can gain a sense of belonging, value and opportunity.
Come work with us
We have an exciting opportunity in the Unified Communication Group for a Product Owner (Statewide Voice Services).
Reporting into Senior Product Owner – Core Platforms, Applications and Services, you will be part of the team responsible for the integration of multiple enterprise communication tools, such as integrated voice, SMS, video conferencing, meeting rooms and clinical applications into a single, streamlined interface, with the goal of improving user experience (UX) and productivity across the NSW Health system.
The team supports the development and delivery of new/existing products and services in two key streams. Core platforms, applications and services is one stream delivering Statewide Voice, conferencing, mobile and messaging services. AV and collaboration products is the other stream delivering modern meeting spaces, AV, and electronic signage. We have a hybrid way of working, the majority performed remotely with regular interactions over MS Teams and face to face in Chatswood.
To manage end-to-end lifecycle for Statewide Voice Services with strategic vision and roadmap, including financial management of products, to maximise customer and organisation value. The role has a focus to effectively manage and achieve agreed product deliverables by working with group managers, operation leads, senior Product Owners, Product Owners, capability managers across the business, ICT engineers, finance, and a wide array of stakeholders in LHDs across Health NSW.
What you will do
As an integral member of the Unified Communication , you will:
- Develop strategic product vision and roadmap for Statewide Voice Services.
- Contribute to developing strategic vision to maximise customer and organisational value.
- Provide SME and oversee product lifecycle operations using relevant governance framework.
- Lead and manage the product backlog.
- Contribute to documentation and manage adherence to SLAs.
- Support the product team throughout lifecycle to deliver on requirements.
- Provide professional advice and support across Statewide Voice tools.
- Partner with customers and key stakeholders to effectively manage and achieve product deliverables, program priorities and successful outcomes.
More information about the Product Owner - Statewide Voice Services role, can be found in the POSITION DESCRIPTION.
About you
The skills, knowledge and experience we are looking for in you are:
- Product owner with experience managing Statewide Voice Services product in a large-scale and complex environment, experience in the NSW Health sector will be highly regarded.
- Demonstrated superior expertise and a proven record of achievement managing a large and complex product lifecycle and leading multidisciplinary teams in a large and complex corporate and clinical ICT service environment.
- Demonstrated Experience working with VoIP and UC as a Service, Hosted Telephony, SIP Trunking and PSTN voice products.
- Extensive knowledge deploying and managing fleets of Mobile phones/tablets (iOS and Android), Desk Phones and telephony enabled devices (MS Teams and SIP). Familiarity with leading UC platforms such as Microsoft Teams, Telstra IP Telephony, or similar systems.
- Strong presentation skills – road mapping
- Strong communication skills – stakeholders of all levels
- Finance acumen
If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.
Benefits of working for eHealth NSW
We support our people with great benefits so they can support the patients and staff of NSW Health. These include:
- Flexible work options
- Skills and leadership development training programs
- Salary Packaging
- Health and wellbeing programs
More information about these benefits can be found on our Benefits Page.
Valuing diversity and inclusion
eHealth NSW is committed to providing a working environment that embraces and values diversity and inclusion. We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people and people with disability for all advertised positions and have strategies in place to support them.
For more information on the strategies in place to support diversity and inclusion, such as NSW Health’s Stepping Up program for Aboriginal and Torres Strait Islander people and our Disability Employment Strategy, please visit our Diversity and Inclusion page.
How to apply
- Click the ‘APPLY FOR JOB’ button at the top.
- Provide an up-to-date resume with relevant skills, knowledge, and experience (up to 5 pages)
- Provide a brief response in the online questionnaire to the points below.
a. What is one of the most interesting pieces of work you have delivered in Statewide Voice Services, in a large-scale environment. Describe what you delivered and why it was interesting to you.
b. Recall a time you successfully drove change in the team, describe your key considerations and why it was successful.
Applications Close: Sunday 7th April 2024
A talent pool may be created from this recruitment process to fill permanent or temporary vacancies within the next 18 months.
All NSW Health workers are required to have completed a primary course (2 doses) of a Therapeutic Goods Administration (TGA) approved or recognised COVID-19 vaccine (except for the Janssen COVID-19 vaccine which is approved by the TGA as a single dose primary course). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an Australian Immunisation Register (AIR) Immunisation History Statement certifying the worker cannot have any approved COVID-19 vaccines available in NSW. A NSW Health agency may require further information about the medical contraindication (including but not limited to an Immunisation Medical Exemption form-IM011 form). Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.
To be eligible for this role, you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
