Product Specialist, Alexandria

Tesla

To accelerate the advent of sustainable transport by bringing compelling mass-market electric cars to market as soon as possible

We’re building a world powered by solar energy, running on batteries and transported by electric vehicles. Explore the most recent impact of our products, people and supply chain.

To shift humanity away from fossil fuels, we need extreme scale. Headquartered in Texas, we operate six huge, vertically integrated factories across three continents. With over 100,000 employees, our teams design, build, sell and service our products in-house.

Using a first-principles approach, we solve some of the world’s biggest problems. If you’ve done exceptional work, join us in tackling the next generation of engineering, manufacturing and operational challenges.

The Tesla Team is committed to providing the best customer experience throughout the delivery and ownership journey. The Product Specialist is expected to excite, educate, and engage customers when it is time to take delivery of their Tesla. This position is a great opportunity to have a direct impact on the Tesla customer experience and has a critical impact on the company’s rapidly expanding sales operations. 

• 🛟 Query Handling
  

  Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences

• 💬 Query Handling (online / live chat)
  

  Address and resolve queries, questions, and problems via online platforms to ensure positive customer outcomes and experiences

• ✍🏼 Written communication
  

  Writes in a clear and structured format to convey information and ideas effectively to a target audience

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 🔍 Attention to detail
  

  Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables