Address An exciting opportunity on the Gold Coast
Your new company
A fast-growing Australian-owned manufacturing company, based on the Gold Coast, with over 100 years of combined experience in the industry.
Your new role
As an Installation and Service Coordinator you will:
Communicate with customers to arrange site measurements or installations within lead times
Liaise with the Production Manager regarding product lead times
Manage installation contractors' workloads
Monitor the quality and standards of work and provide feedback where necessary
Engage with customers regarding rectification work and schedule appropriately
Work with Sales / Production and Service / Install teams to help deliver work whilst maintaining a high level of Customer Service
Review jobs each day and drive completion of work
Review all service work and provide feedback to relevant management
Identify training needs for improved service and implement them where necessary.
What you'll need to succeed
To be successful in this role, you must be proactive, a good communicator, a proven relationship builder and, when necessary, a problem solver. You will also need to be extremely customer focussed with good computer skills.
Skills & Experience:
Technician scheduling experience (desirable but not essential)
High level numeracy and analytical skills
Ability to establish relationships with customers and maintain rapport
Structured approach with strong attention to detail
Ability to provide solution-based results
Previous experience working with made to order product within the building and construction industry would be advantageous or a willingness to learn and develop technical knowledge.
What you'll get in return
Join a 100% Australian Owned Manufacturing Company
Enjoy a supportive team environment
Benefit from a challenging & fast moving industry
Opportunity for career progression
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #2839600
