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SalaryThe Townsville University Hospital are seeking an experienced and and client focused Program Support Officer Ambassador for a permanent full-time role, working within the Health Security Department.
The Health Security Department Ambassador Program is designed to improve staff and patient, consumer and visitor safety within the Townsville University Hospital Emergency Department.
Townsville University Hospital, located adjacent to one of Queensland’s leading tertiary institutions, James Cook University, is the largest tertiary hospital in northern Australia, providing specialist referral services for 700,000 people living from Mackay, to the Torres Strait, to the Northern Territory border.
Job details Position status Permanent
Position type Full-time
Occupational group Administration
Classification AO4
Workplace Location Townsville region
Job ad reference QLD/TV546762
Closing date 07-Mar-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Permanent full-time
Contact person Rodd Carroll
Contact details 07 4433 1102
Access the
We are planning and innovating for the future, advancing healthcare through impactful research, training tomorrow's health sector workforce.
As an employer we are seeking to attract and retain a diverse and skilled workforce and we are committed to HARNESSING THE POTENTIAL OF OUR PEOPLE.
The opportuity
The Ambassador is a non-traditional security position designed to engage in people focused, respectful and empathetic interactions with patients, consumers and visitors in a customer-focused liaison role to promote a safe environment and prevent and/or reduce aggressive or disruptive behaviours.
The Program Support Officer will perform essential administrative duties (primarily program data collection, validation and reporting) in support to the Ambassador Program and the Health Security Department.
Generous remuneration package value up to $110,852 p.a. comprising:
- Salary rates between $3380.20 - $3724.00 p.f. (AO4)
- Annual leave loading + leave
- 12.75% employer superannuation contribution
- Other employment benefits may include:
Role requirements
- Provide high level administrative support to the Manager, Health Security Department and key stakeholders as required, including the production of high-quality documents.
- Deliver high level written and oral communication, including analysis, interpretation and presentation of data in reports, correspondence and submissions to a high standard.
- Liaise, consult, and negotiate with individuals at all levels of the organisation.
- Build and maintain strong relationships with stakeholders to ensure positive working partnerships.
- Prepare and distribute project reports with data collected from various platforms, on a fortnightly basis.
- Monitor and report on duties and interventions undertaken by Ambassadors and showcase findings to relevant authorities/stakeholders.
- Collate, distribute, and report on staff and consumer feedback and surveys.
- Work collaboratively with the Health Security Department, Emergency Department and the Health Safety and Wellness Department to build knowledge and capability in areas of health management and injury prevention.
- Demonstrated experience providing administrative support and undertaking administrative activities including document and records management.
- Demonstrated interpersonal, oral and written communication skills with a strong commitment to quality improvement and teamwork.
- Demonstrated experience with Microsoft Office Suite (including Microsoft Word, Excel, Forms and PowerPoint applications) to prepare documentation to defined quality standards.
- Ability to establish effective partnerships and to consult with internal and external stakeholders, including clinical and non-clinical staff, through the application of oral and written communication skills.
Interested?
Contact: Rodd Carroll on 07 4433 1102
Apply ONLINE by: Thursday 07/03/2024
Unsolicited resumes from recruitment agencies will not be accepted.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
Please download the Role Description for future reference.
Documents
Before applying for this vacancy please ensure you read the documents below.
Information Package for Applicants
Information Package for Applicants
Role Description
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