AddressIt's fun to work at a company where people truly believe in what they are doing!
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Job description:
Position Summary:
The Project Manager of Client Services plays a pivotal role in leading and managing client relationships by overseeing project coordination and execution within the electronic discovery industry. This position requires strong team leadership skills and a professional background in electronic discovery to effectively manage multiple projects and client relationships in a dynamic, fast-paced environment.
Key Responsibilities:
- Act as the primary point of contact for key client representatives, taking ownership of service delivery relationships.
- Drive overall client satisfaction through efficient coordination and clear communication of client deliverables.
- Execute project forecasts and work schedules as directed by the Sr. Project Manager or Client Services Director.
- Ensure that client and project requirements are met with the highest quality and accuracy by verifying and communicating regularly with clients and internal partners.
- Maintain up-to-date records of the status of all projects, ensuring transparency and accountability.
- Demonstrate leadership to both clients and internal partners, delivering project objectives professionally and with high quality.
- Instil confidence with clients and serve as a primary public face of our company's high-quality service delivery.
Required Qualifications:
- Bachelor's degree required; a Juris Doctorate (JD) degree or Masters of Business Administration (MBA) degree is a plus.
- Experience in consulting, litigation support, paralegal, or attorney roles in law firms, corporate legal departments, or eDiscovery service providers is advantageous.
- Solid understanding of eDiscovery and the litigation support industry, typically gained through at least 2 years of experience in project management positions.
- Demonstrated success in managing multiple simultaneous projects.
- Excellent oral and written communication skills in English, with a strong and confident leadership presence.
- Fluency in Japanese and other Asian languages is a plus.
- Excellent client relationship skills, including proactive management of client expectations and adaptation of company capabilities to meet client requirements.
- Strong understanding of database design and management, data processing activities, and legal document review requirements.
- Demonstrated ability to effectively control all aspects of a project, develop project plans, balance client requirements, foster relationships, and review financial and billing information to ensure deadlines are consistently met.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
