AddressPosition can be based from either Sydney or Brisbane offices
About Big River Group
The Big River Group is a publicly listed company with over 120 years in the timber and building supplies industries. We are currently seeking a Pronto Support Specialist to provide expertise and support to the BRG Pronto ERP platform.
Your Role
The ideal candidate is Pronto guru with extensive experience providing support and system maintenance on. As part of the ICT team, you will own and support delivery of Customisations, Integrations, Migrations and updates. In addition to this BRG intend to migrate other ERP systems onto the core BRG platform. Your role will be an end to end support, from configurations and customisations to assist our business, all the way to developing training documents and collaborating with teams to implement and support our users.
What you’ll need
- Proven experience as a technical specialist, software support engineer, or similar role.
- Strong knowledge of the Pronto software platform, including installation, configuration, and troubleshooting.
- Experience in performing ERP migrations, preferably with Pronto or similar ERP systems.
- Familiarity with database management systems and SQL queries.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal skills.
- Be a flexible team player willing to take on whatever needs to be done
- Analytical thinker with positive and helpful attitude.
- Ability to work independently and collaboratively in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Highly organised able to work on multiple projects concurrently
- Certifications or training in Pronto software administration or related fields are a plus.
Desirable skills:
- Cognos. Preferably the ability to develop Cognos Reports within the Pronto Xi Environment.
- Pronto Xi Applistructure Tools.
- Finance, Warehousing, Retail/Point of Sales and Inventory Control in a Distribution and/or Manufacturing Environment.
What you’ll receive in return
Competitive salary with additional incentives
Supportive team environment
Opportunity to work with the latest technologies
The successful candidate must be friendly, enjoy helping others and remain positive when confronted by technical challenges. You'll also need to be honest, ethical and care about how technology can create a productive environment for staff. A can-do attitude is a must! If you believe you would be the right fit for this role, please apply through seek.
Our commitment to Diversity and Inclusion
At Big River Group we value equality, inclusion and diversity. We are an equal opportunity employer and are committed to providing an inclusive and diverse workplace free of discrimination. All aspects of recruitment and employment are based on competence, performance, merit and business needs.
