An exciting and rewarding role to be part of a homebuyer's journey, working closely with them as their “go-to” person for all the touchpoints through the building process, until they become homeowners and settle into community life in Stockland Halcyon Promenade, located at Burpengary East.About the roleStockland Halcyon Promenade is just one of the many development sites of Stockland Halcyon's Land Lease Communities (LLC), across Gold Coast, Sunshine Coast, Victoria, NSW, and WA. Lifestyle communities designed for over 50's comprising of detached dwellings, and recreational facilities.A permanent, full-time role, based on the development site, Monday to Friday, you'll be involved in;
- Coordinating and facilitating appointments with homebuyers
- Facilitate home buyer customisation processes (these include interior colour, kitchen and bathroom design, outdoor landscaping)
- Organising site visits during the build process
- Providing timely updates to the home buyer throughout the building process and ensuring all database entry and relevant correspondence in accurately recorded in the system
- Liaise with construction and relevant internal and external parties during the build process as required
- Collation of accurate documentation required for home buyer approval
- Attending Open Days, Information Sessions, or Functions as and when required - on these occasions flexibility to be able to work after hours or weekends
- Organise homeowner handovers at the completion of the build
- Background working in or with a building company, building related supplier or trade or similar with experience helping customers directly or indirectly with their building or renovation needs and a genuine interest about the build process, colour, and design aspects and managing all relevant administrative tasks
- Strong customer service-related skills with the ability to relate and understand customers' needs as well as being empathetic
- Administration skills and proficient computer literacy including use of MS Office Suite
- Knowledge of and experience in understanding and interpreting of building plans and customisations, would be helpful but is not essential
- High level of attention to detail and a natural at problem solving and finding the solution or to escalate to find a resolution