AddressOur 2600 members enjoy the benefits of 18 holiday homes from as far north as Kalbarri and south to Denmark. We host regular social events while also having affordable options for leisure and entertainment.
We are focused on, and passionate about, the Club’s core purpose of “Energising the wellbeing” of members, while also delivering exceptional customer service, future sustainability, innovation, demographic relevance, and growing benefits for members.
The position:We are seeking a highly skilled individual with a proven track record in property and/or accommodation management, coupled with broad administration experience and exceptional customer service skills.
In this role you will be responsible for overseeing the day-to-day operations of our properties, ensuring high standards of service delivery and customer satisfaction.
This position has potential for flexibility between 20-37 hours per week depending on the applicant, it could suit school hours or job sharing. Please indicate any preferences in your cover letter.
What you will be doing:- Operational management of Holiday Homes.
- Management of Holiday Home accommodation bookings.
- Management of Holiday Home maintenance.
- Ensure positive relationships with Caretakers and Contractors.
- Maintain appropriate documentation for Holiday Home compliance.
- Participate in annual visits/inspections of all Holiday Homes.
- Identify areas for improvements in the Holiday Homes.
- Assisting with various member enquires.
- Ensuring all transactions are processed in a timely manner with high accuracy & professionalism.
- Process membership applications, renewals & amendments.
- To perform duties as requested by the EWSC General Manager.
- Provide extra support to colleagues in peak and leave periods.
- Assist at social events as required.
While these are the current key responsibilities, the role may evolve over time, offering opportunities for growth, and to utilise skill sets beyond those requested.
What you will bring to the team:- Property or Accommodation Management experience
- Broad administration experience
- Strong communication and interpersonal skills
- Experience in a customer facing role
- Self-motivated with a positive attitude
- Ability to work as a part of a team, and also autonomously
- Attention to detail
- Commitment to customer experience excellence
- Sound knowledge of MS Office products
- Intermediate/Advanced Excel skills
- MYOB, accounts payable & receivable experience (preferred)
- Database management experience (preferred)
- Payroll experience (preferred)
- Working in a small, but skilled and dynamic, team
- Relaxed culture, diverse team, varied tasks
- Putting smiles on members faces by providing work/life balance, leisure, and entertainment opportunities
- Free “staff” membership, providing full access to all Club benefits, including the 18 holiday homes
- Flexible working arrangements
- Access to an Employee Assistance Program
Please apply via Seek, providing:
- A maximum 2-page Cover Letter addressing the above responsibilities, skills, and experience; and including any other information you believe applicable to the role.
- An up-to-date Resume
- A minimum of 2 professional referees
- A minimum of 1 personal referee
Applications close 8:30 a.m. Monday 13th May, 2024, 8.30am.
NOTE: Energy West Social Club reserve the right to take applicants to interview before the closing date, and may appoint a suitable applicant at that time.
