AddressChubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is the world's largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
Your Role
The primary purpose of this role is to produce a high-quality work product on small to intermediate residential and commercial claims through prompt and professional contact with customers and brokers and through the effective investigation, reserving and adjustment of claims incurred by insureds.
Your Responsibilities:
- Manage a portfolio of claims for Property Claims as allocated and analyse first report to determine nature of loss, coverage provided and scope of damage
- Assess claims in accordance with Chubb's service level and quality requirements and the General Insurance Code of Practice. This includes determining coverage, reserving within timeframes, making payments, responding to customer queries, providing updates, and requesting additional information as needed to manage a claim.
- Communication by telephone and written correspondence to brokers, claimants and others as required.
- Promptly and properly document all developments on claim workstation file.
- Take part in Claim Department and companywide training as required.
- Seek technical assistance in handling claims exceeding delegated authority
- Respond to enquiries and escalations of matters from underwriters, brokers and customers, and work with underwriters, the Compliance Department and other departments of the company as needed.
- Proactively apply claims policies and procedures including Chubb's policy in relation fraud, salvage, cost containment and complaints.
- Exercise good judgement in reaching final disposition of claim by evaluating nature of loss, liability, damage, coverage provided and applicable limits.
- Effectively negotiate compromise settlements where appropriate.
- Participate in claims meetings with internal and external stakeholders as required.
- Effectively control the use, work product and expense of outside vendors.
- Monitor performance and processes of service providers to make recommendations in respect of process and contract compliance, escalating breaches to Claims Management.
- Assist in daily payment, audit, and other administrative tasks as required.
- General assistance within the Claims Department and adoption of other duties in response to altered business needs and staff changes.
- Any other duties as required by the Team Leader
