AddressJob details
Position status Permanent,Temporary,Contract,Casual Position type Flexible-flex,Flexible-full-time,Flexible-part-time,Full-time,Part-time Occupational group Administration Classification AO3 Workplace Location Brisbane Inner City,Brisbane - North,Brisbane - South,Brisbane - East,Brisbane - West,Cairns region,Central West Qld,Far North Qld,Gold Coast,Ipswich region,Mackay region,North West Qld,Rockhampton region,South West Qld,Sunshine Coast,Toowoomba region,Townsville region Job ad reference QLD/PTCAP24 Closing date 05-Jul-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Various contracts available Contact person Natalie Gilder Contact details recruitment@pt.qld.gov.au
Access the National Relay Service
Are you interested in a fulfilling role where your skills directly impact the Queensland community? If you are committed to delivering high-quality customer service with a solution focused approach and are empathetic, we are keen to hear from you.
About the Role
Public Trust Officers (PTO) are responsible for providing a broad range of support in the provision of advice along with high-quality ongoing service to prospective, new and existing customers. These positions play a key role in contributing to and enhancing the overall customer experience. PTOs have significant interactions with a wide range of people from different cultural backgrounds, who at times may be distressed or upset and who may display challenging behaviours, due to their circumstances or disability.
What we offer
- Dynamic work environment with diverse responsibilities
- Opportunities for personal and professional growth
- Supportive culture, prioritising employee health and wellbeing
Register your expression of interest by joining our applicant pool for any upcoming opportunities available for the AO3 Public Trust Officer roles. All applications will remain current for 12 months.
These roles will be located throughout our 15 offices from Brisbane to Cairns. Click here for our office locations.
How to Apply
- Upload a current comprehensive up-to-date resume
- Attach a one-page cover letter addressing the key capabilities/responsibilities for this position
- Complete the questionnaire that lists your preferences for location/job type
- Include details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
Our Talent Acqusition, Recruitment and Onboarding (TARO) team will email from time to time to notify you of vacancies that are aligned location and preferences when they become availabel.
By submitting an application to join the QPT's applicant pool for PTO positions, you will not automatically be considered for other advertised vacancies at other classifications. If separate roles are of interest to you, please submit your application via SmartJobs and follow the process outlined.
Reference checks, criminal history checks and serious discipline history declation (if applicable) will also be undertaken for the successful candidates.
Our people-focused approach helps us meet the individual needs of our customers with humanity, respect, integrity, and diligence, come be part of our team.
The Queensland Public Trustee (QPT) is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916. We provide trusted financial decision-making advocacy, education and services and empower Queenslanders to plan and prepare for key life events. We do this by, supporting Queenslanders with life-planning assistance and education, providing reliable, independent and ethical services that protect our customers' financial wellbeing, building a modern, professional and customer-focused organisation and providing value and support to our customers and the community. Working across our 15 regional offices around the State, we employ approximately 600 people from a range of backgrounds and industries.
If you experience any difficulties applying online please contact the TARO team on recruitment@pt.qld.gov.au and an Advisor will get back to you.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
AO3 - Public Trust Officer, Customer Experience and Delivery, All Regions (PDF, 149KB)
