Qtc Customer Service Coordinator

It is an exciting time for tennis in Australia and we have ambitious plans to continue to grow the game from grassroots through to high performance. To help achieve our goals, we have transformed how we deliver tennis, with offering more opportunities for more players and a greater role for personal coaches in identifying and developing our future talent. We are now looking for a Customer Service Coordinator to join the Queensland Tennis Centre (QTC) team on a full-time, permanent basis.

In this role you will:

Reporting to the QTC Tennis Operations Manager, in this role you will provide high quality customer service to both new and existing customers, whilst promoting and supporting all products and services to increase sales at QTC. This role will be required to remain at the Centre until after close on weeknights (10pm) and weekends (7pm).

• Ensure customers are given the best advice for their Tennis Journey at all times, creating a positive customer experience
• Deliver on sales targets, ensuring that sales strategies are delivered and cross promotions are being met across the team
• Train and support team members in operational running and delivery of the tennis business.
• Administer the In-tennis database to ensure all customer details are managed to keep all program information up to date
• Perform sales tasks of all retail products including restocking and stocktake
• Work with team members to maintain and improve the front of house operations

What you will bring to this role:

• Experience in program development and implementation
• Program planning and implementation experience
• Excellent communication skills, including customer service experience
• Sound organisational and administration skills
• Ability to remain calm under pressure and work in a challenging and changing environment
• Flexibility regarding work schedules and training hours
• Alignment with the Tennis values of Excellence, Humility, Collaboration and Imagination
• You must hold (or be willing to obtain) a current Police Check and Working with Children Check.

What's in it for you?

• The opportunity to work at a leading tennis facility every single day!
• Career development with a range of formal education and on the job training opportunities
• Tickets to the Australian Open / ATP Cup / AO Series Events
• Superbox tickets to concerts and events at Rod Laver & Melbourne Arena
• Monthly health & wellbeing activities through our Serving Your Health program
• Gym access (either subsidized or inclusive depending on location)
• Flexible working practices
• A range of discounts from our sponsorship partners
• Security will be available to escort you to your vehicle after hours

To Apply

If you think you're up to the challenge, we'd love to hear from you! For more information and a copy of the position description, please go to our website tennis.com.au. Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.

Applications close Thursday 1st of September however we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

At Tennis, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. Tennis encourages all suitable applicants to apply for this role