AddressAn exciting opportunity exists for an outgoing and self-motivated individual who wishes to make their mark in the managed print services sector located in Brisbane CBD and outer suburbs.
We are currently seeking a Quality Assurance Officer/ Team Leader within our Brisbane Customer Service team. This is a Full-Time position that we are looking to fill immediately Monday - Friday.
About the Role
The role will involve the following duties, but is not limited to:
- Conducting QA site visitations in collaboration with team members, customers and key clients
- Develop and foster strong relationships within the team including the supervisor, team members and customer account managers
- Mentoring and training team members
- Assist in recruitment and onboarding processes
- Revise and update Quality Assurance documentation
- Site stock control measures, reporting and stocktakes
In addition you will also be required to cover planned and unplanned staff leave when required. This involves:
- Attending to the printers across customer sites, replenishing paper and replacing toner cartridges
- Performing basic trouble shooting on printer devices and cleaning the devices as necessary
- Offering training and support to office staff on the use of their multi-function print devices.
About you:
- Excellent communication, written and customer service skills
- Self motivated with the ability to work autonomously
- Well presented
- Reliable and punctual
- Ability to tap into customers needs and provide best possible levels of service
- Technical/IT experience preferred
- Competent in the use of PCs and Microsoft Office suite
Additionally, all applicants must hold the following to be considered for this role:
- Australian Citizenship/Permanent Residency
- Must be fully vaccinated
- Current drivers licence without restrictions
- Access to a vehicle
Full training will be provided to the successful applicant. In return we offer the right candidate excellent working conditions, competitive salary and incentives, ongoing support and opportunities for professional development.
If you think you have what it takes, please forward your application letter and resume and APPLY NOW.
