Quality Case Assessor

Long Term Contract Role
Sydney/ Melbourne location
Immediate start
Multiple Roles on offer
About the Client:
Our client is a leading global services organisation seeking multiple qualified Case Assessors (Mid - Senior) to join their project team. This project team is dedicated to servicing a large government client and assist them with case management across different financial products.
Roles available:

• Case Assessor - 2+ years of experience
• Senior Case Assessor- 4+ years of experience with at least 1 year on Quality Assurance role
• Team Lead - 5+ years of experience with coaching/ mentoring junior staff to remediate quality issues

Mandatory Requirements:

• Must be RG146 (all modules) certified
• 4+ years' experience in complex financial advice remediation programs, with at least 1 year in a Quality Assurance role
• Proficient verbal and written communication skills with a customer service orientation
• Excellent knowledge of financial instruments and a good understanding of how funds and related products are administered.
• Proficient in Excel
• Ability to work independently with minimal supervision
• Must have full working rights

Key Responsibilities

• Contact customers to understand and document complaint specifics including all relevant details
• Follow-up and follow-through as required (via both email and telephone)
• Request relevant information including confidential documents to inform assessment of complaints
• Document customer information and case assessment work papers and outcomes in case management system in required format and level of detail
• Draft formal 'Assessment Outcome' document to be shared with both client and customer

If you are looking for your next assignment, click on the APPLY NOW tab and send through an updated copy of your cv.
Jyoti Dua
Divisional Manager
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