Quality & Customer Care Communications Manager - St Vincent's Hospital Sydney

Position Title: Quality & Customer Care Communications Manager
Employment Type: Full Time, Maximum Term (until December 2023)
Hours per week: 38 hours
Position Grade: Health Services Manager Level 1
Salary: $78,079.00 to $105,030.00 base salary per annum
Enterprise Agreement: The Named NSW (Non-Declared) Affiliated Health Organisations’ Health Employees Agreement 2019
Department Name: Medical Imaging Department

About us:
St Vincent’s Hospital Sydney is a leading not-for-profit organisation providing health services to our community. Guided by our values of compassion, excellence, integrity and justice, we promote a culture of diversity and inclusion and empower our people to learn, grow and innovate.

Benefits of working at St Vincent’s include:

• Generous salary packaging and Fitness Passport for eligible staff
• Opportunity to access a large range of clinical and non-clinical education programs
• Supported post graduate opportunities within applicable fields
• Career development opportunities across the St Vincent’s Health Australia Network
• Employee Assistance Program
• Work/Life balance

About the role:
We have an exciting opportunity to work in a dynamic team leading our approach to the provision of quality care to clients of the Medical Imaging . The Quality and Customer Care Communications Manager (QCCCM) aims to manage Registration and Bookings team members, supports the process improvement for the administrative operations to improve the patient journey and efficiency of processes and also manage/maintain key relationships with external referrers.

Our Culture:
St Vincent's is committed to employing a workforce that reflects the community we care for. We strongly encourage applications from people that are Aboriginal and Torres Strait Islander, culturally diverse, sexuality or gender diverse and/or living with disability.
Employment with St Vincent's is subject to you having current immunity status that complies with the Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases - NSW Health Policy Directive (PD2022_030). Appointment and ongoing employment will be subject to continued compliance with this policy directive.

About you:
We are seeking a skilled and energetic Customer Care Manager who possesses a passion for person centred care and process efficiency. We welcome applications from people who have the relevant experience per the Selection Criteria and the Position Description.

Application Instructions:
To have you application considered you are required to upload a current CV/Resume as well as a separate cover letter/document addressing the ‘Selection Criteria’ as below. Internal applicants i.e. current employees of St Vincent’s Hospital or an entity of SVHA are required to apply via their Workday account.

Selection Criteria:
1. Personal integrity and demonstrated commitment to the Philosophy, Mission and Values of Mary Aikenhead Ministries and St Vincent’s Health Australia
2. Experience managing a team in a fast paced environment and also ability to teach and mentor customer service and administration staff in new systems and processes
3. Experience developing, managing and implementing efficient customer focused systems/processes that contribute to improving patient care
4. Demonstrated experience dealing with customers (including managing complaints)
5. Proven organisational skills with an ability to prioritise workloads and meet deadlines while maintaining accuracy in a high volume environment.
6. Ability to bring a creative approach to problem solving and conflict resolution
7. Proven communications experience including excellent written and verbal communication
8. Flexible approach to change within the organisation

Applications close on 20 March 2023

For more information and to apply, please click .