Rapid Response Operations Officer

Rapid Response Operations Officer (Street and Beach Services)

• Permanent full-time roles based at our South Melbourne Depot
• Salary Range Band 3 $71,848 - $75,740 (Annualised salary inc. allowances & leave loading) plus 11% Superannuation
• Hours of Work Mon–Fri, 7.30am - 3.00pm with a weekend and public holiday overtime roster  

About City of Port Phillip 

We are a vibrant and diverse inner-city council stretching 20kms from South to Port Melbourne along the stunning bay beaches down to Elwood and out to St Kilda East with around 1000 people who all work together to deliver more than 100 programs and services to our engaged community of residents, businesses and visitors. What does that mean? Think, childcare, libraries, parks, recreation, waste rubbish collection, road maintenance, family and youth services, property & assets, city planning & development, customer experience, digital technology, governance, people, culture and safety, and of course South Melbourne Market!  City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.  

About the Role

Our Street and Beach Services team seeks an energetic team player who has a strong customer service approach and communication skills to deliver quality Rapid Response cleaning services to the Port Phillip community with a focus on providing prompt operational results across the city. The successful candidate will support the Supervisors, Local Laws Officers, and Victorian Police to deliver the ongoing cleaning program of the city's streets, commercial areas, and beaches. The Rapid Response Operations Officer will be directly responsible for maintaining high standards of responsive works and programmed services to the community, complaint management and customer service ensuring performance standards are achieved. 

Proven experience within a similar labouring/cleaning industry undertaking quick turnaround services to ensure the city remains safe for all community members and visitors is most desirable. Weekend and public holiday work will be required on a roster basis.

Duties:

• Operation of all equipment required to complete tasks including but not limited to industrial vacuums, pressure cleaners, blowers, hand rakes, shovels and brooms
• Perform manual handling tasks such as lifting, digging, raking, sweeping and using mechanical tools 
• Maintain roads, streets, beaches and drains within the municipality of Port Phillip
• Remove and clean biohazards to ensure public safety
• Remove and collect dump hard waste and rubbish throughout the city

Skills and Experience

• Extensive experience in an operational outdoor labouring role 
• Knowledge and experience in application of safe Manual Handling Techniques and Occupational Health and Safety standards including safe and competent operation of heavy licence vehicle
• Good oral, verbal and written communication skills to effectively communicate with internal and external stakeholders 
• Extensive experience in providing service response to customer request

Mandatory Requirements

• Pre employment medical check and Functional Capability Evaluation
• Victorian Driver Licence, Medium Rigid Vehicle Licence and Vic Roads Verification 

Security requirements and professional obligations     

Pre-employment screening will apply to all appointments

Prior to a formal letter of offer, preferred applicants will be asked to provide:

• Evidence of mandatory qualifications/registrations/licences
• Sufficient proof of their right to work in Australia
• Sufficient proof of their identity
• Evidence of COVID-19 Vaccination or valid medical exemption in line with City of Port Phillip Vaccination Policy 
• Complete a National Police Check completed via City of Port Phillip’s Provider.
• Be required to undertake a pre-employment medical check (at the cost of the council)

Culture

People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace. We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community.

What’s in it for you

• We offer a hybrid working model with our core setup being 50-60% in the office depending on team requirements and welcome further conversation to meet your working style and needs. 
• Be supported and empowered to be your best by a passionate leadership team that encourages collaboration and innovation.
• Our work hubs are located close to our very own Child Care centres making accessing childcare a breeze!  
• Career development opportunities within your team and/or across council plus a great study assistance allowance of up to $4000 per year per person and 6 hours per week study leave (on approved courses only)
• Flexible working conditions, an active social club, supportive health and wellbeing program, and a well- regarded Employee Assistance Program (EAP)
• Our very own Pride Network, that helps create an environment where each and every person can feel safe, welcomed, seen, and supported to bring their whole selves to work.   
• 20 weeks paid parental leave and our pioneering 24 weeks paid leave for single parents. 
• Access to novated leasing and salary sacrificed technology.
• Plus, access to discounted public transport through our Commuters Club

How to Apply

Hit that APPLY button now! 

Whether you think you meet all the requirements or not, we strongly encourage you to apply, as we take a holistic approach to considering your skills, life experience, and alignment to our key selection criteria. You’ve got this! 

Please submit. 

• Resume – latest and detailed version  
• Cover letter no longer than 2 pages that captures your response to the Key Selection Criteria (KSC) found on the Positions Description (PD).  

Note: Only applications submitted via the online Recruitment Portal will be considered. 

For further information not found in the position description contact Peter Morgan Supervisor Street and Beach Services on telephone 03 9209 6*** or email ************@portphillip.vic.gov.au

Applications close 11:59pm Sunday 9 June 2024

The City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Shane Turner (Recruitment Advisor) on phone 0421 757 *** or email: ***********@portphillip.vic.gov.au