AddressRe-Engineering Lead
Retail Home Lending Operations (RHLO) is responsible for the decisioning, fulfilment, settlement and in life servicing of Retail home lending products across CBA and forms part of the broader Retail Operations team.
The Operational Excellence Team drives and supports strategic initiatives for RHLO, with the objective of transforming processes to deliver a world-class experience for our customers and operations colleagues. We employ a large toolkit of skills and experience from many industries to partner with business stakeholders to co-create end-to-end process, people and technology future state solutions.
Do work that matters
Key areas of impact & contribution include:
Supporting RHLO businesses to identify and prioritise opportunities to increase capacity, mitigate risks, eliminate errors & rework, and improve the end-to-end customer and colleague experience.
Rigorously challenge process, people, and technology designs to ensure we deliver an optimal level of customer experience with effective risk management and compliance
Lead and /or support strategic improvement projects including, but not limited to:
End to end process re-engineering (Technology enabled and non-tech)
Operating model optimisation
Diagnostic discovery work to identify improvement opportunities
Solution feasibility assessment and implementation
Effective collaborating with cross functional teams and both internal and external business partners across the end-to-end value chain to achieve RHLO objectives.
Offer thought-Leadership to senior stakeholders to help delver sustainable business transformation
We're interested in hearing from people who have
A demonstrated track record of leading initiatives (Projects and Programs) including:
problem identification and data driven validation of the opportunity
successfully articulating complex concepts to gain stakeholder endorsement of proposed solutions / design principles / areas of focus for transformation
facilitation of workshops to collaboratively design cross functional process and technology enabled solutions
ability to effectively engage and influence senior stakeholders
successfully delivery of technical and non tech enabled solutions at scale
Practical experience with advanced problem solving and solution design techniques - Lean Six Sigma (LSS), Customer/Human Centred Design methodologies etc. (Ideally a LSS Green / Black Belt)
Core project management skills to provide structure (address ambiguity) and discipline to the initiatives being led or be part of.
Experience overcoming challenges that evidence proactivity, pragmatism and resilience with strong accountability and an outcomes focus
Business acumen to identify and recommend best course of action, validate benefits from a tactical and strategic standpoint.
Risk Mindset - All CommBank employees are expected to proactively identify, understand, openly discuss and act on identified existing and potential risks.
Your Development and Career Progression:
At CommBank, we are committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion. This opportunity will provide you exposure to a wide array of business units, operations and technical teams and a pathway for future career progression.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 25/02/2024
