Reception And Participant Support Officer

Chandler Macleod are currently recruiting APS3 Participant Support Officer for a Federal Government Agency.Applications close 15.00 PM AEST, 10th May 2024
Mandatory: Australian Citizenship required to work within Federal Government.
This role is full time in the office Locations are Katoomba, Tamworth, Broken Hill, Wollongong and Batemans BayAbout the company:This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations. A great opportunity for an experienced Administration Support officer to join this busy team for a temporary assignment.About the role:

• Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Undertaking a range of data entry activities and ensuring follow up is completed.
• Receiving and recording complaints and other feedback in the Agency Business systems.

About you:

• Ability to work in a team
• Communication skills
• Customer service skills
• Ability to manage conflict and difficult/sensitive conversations
• Microsoft Suite skills (Excel, Word, Outlook, Teams)
• Ability to use initiative and work independently
• Ability to learn new systems and processes
• Experience in a Front of House and administration based role

Benefits:

• ASAP start (pending Federal Police Clearance)
• Assignment is 12 month plus possible extension
• Full time hours Monday to Friday in the Office
• Open in multiple locations in NSW Katoomba, Tamworth, Broken Hill, Wollongong and Batemans Bay
• $37.36 per hour + Super

Email zoe.eagles@chandlermacleod.com for more informationAt Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusionShare this jobInterested in this job?Save JobCreate as alertSimilar JobsSCHEMA MARKUP ( This text will only show on the editor. )Part of RGF Staffing APEJ, Chandler Macleod, we get people.sOur specialtiesOur specialtiesAdviceMore from usChandler Macleod acknowledges the Traditional Owners of Country. We pay our respects to the Aboriginal and Torres Strait Islander cultures, and to elders past and present, whose land we stand upon today.