Reception Participant Support Officer

Applications close 15.00 PM AEST,Tuesday 9th July 2024
Mandatory: Australian Citizenship required to work within Federal Government.

Recruiting a Participant Support Officer who has reception, administration or customer service experience.
 
About the company:
 
This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations.  A great opportunity for an experienced Administration Support officer to join this busy team for a temporary assignment.
 
About the role:
 

• Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Undertaking a range of data entry activities and ensuring follow up is completed.
• Receiving and recording complaints and other feedback in the Agency Business systems.

 
About you:
 

• Ability to work in a team
• Communication skills
• Customer service skills
• Ability to manage conflict and difficult/sensitive conversations
• Microsoft Suite skills (Excel, Word, Outlook, Teams)
• Ability to use initiative and work independently
• Ability to learn new systems and processes
• Experience in a Front of House and administration based role

 
Benefits:

• ASAP start (pending Federal Police Clearance)
• Assignment is 12 month plus possible extension
• Full time hours Monday to Friday
• Open in multiple locations in Wagga Wagga, Bathurst, Burwood, Bega, Charlestown, Newcastle, Newcastle and Moree
• $37.36 per hour + Super

  At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion