AddressThe Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the United States.
The company’s serviced apartment, coliving, and hotel brands in Australia include Citadines, lyf, Oakwood Premier, Quest, and Somerset.
The Somerset on the Pier, Hobart now seeks an enthusiastic, experienced, and dedicated person to join the Guest Service team as Guest Service Officer. This full-time role will report to the Guest Service Manager and work closely with other departments.
In these roles, you will be responsible for the following:
- The check-in and check-out of our guests
- Attending to guests' requests and managing their accounts
- Providing information to our guests on services and local Melbourne attractions
- Administration associated with the Front Office department.
Ideally, you must have the following:
- Previous experience in customer service
- Strong knowledge of the Hobart
- Excellent communication and interpersonal skills
- Outstanding personal presentation
- Attention to detail!
- Availability to work a 7-day rotating roster.
In return, you will:
- Staff awards and anniversary gifts
- Be encouraged to develop your career.
- Be a part of the world’s largest Serviced Residence Company
We strongly encourage you to apply if you meet the above criteria and are passionate about customer service and the hospitality industry.
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